Founding Operations – Customer Success Manager

Jobtailor; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a motivated Customer Success / Operations professional in Munich to own the end-to-end onboarding for a growing base of B2B SaaS clients. You will serve as the primary contact, build strong relationships, and ensure a value-driven start for each client.

In this early-stage environment, you’ll translate client feedback into concrete product requests, help develop scalable communication and reporting processes, and collaborate with the founders on operations and tooling to

Qualifikationen

• 0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients.
• Full professional fluency in both German and English.
• A proactive, ownership-driven mindset - comfortable in an early-stage environment where processes are still being built.
• Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously.
• Familiarity with AI-focused or content-engine SaaS products (Nice to have).
• Experience translating client feedback into concrete product improvement requests (Nice to have).
• Background at a consulting firm, growth-stage startup, or tech company in a client-facing role (Nice to have).

Aufgaben

• Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start
• Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention
• Identify client needs and translate them into actionable product feedback for the founding team
• Develop and refine scalable processes for client communication, reporting, and success tracking
• Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales
• Support upsell and expansion conversations by demonstrating product value and understanding client goals

Kenntnisse

Client Onboarding

B2B SaaS Experience

Fluency in German and English

Strong Communication Skills

Client Relationship Management

Tools

AI-Focused SaaS Products

Content-Engine SaaS Products

Jobbeschreibung

• Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start


• Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention


• Identify client needs and translate them into actionable product feedback for the founding team


• Develop and refine scalable processes for client communication, reporting, and success tracking


• Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales


• Support upsell and expansion conversations by demonstrating product value and understanding client goals

Requirements

• 0-2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients


• Full professional fluency in both German and English


• A proactive, ownership-driven mindset - comfortable in an early-stage environment where processes are still being built


• Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously


• Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling) (Nice to have)


• Experience translating client feedback into concrete product improvement requests (Nice to have)


• Background at a consulting firm, growth-stage startup, or tech company in a client-facing role (Nice to have)

Core Competencies

Demonstrates expertise in client onboarding and relationship management within a B2B SaaS environment, with strong communication skills and a proactive approach to client success. Proficient in both German and English, capable of translating client needs into actionable product feedback.

Highest-signal resume keywords

• Client Onboarding


• B2B SaaS Experience


• Fluency in German and English


• Strong Communication Skills


• Client Relationship Management

ATS Optimization Keywords

Soft Skills

• Proactive Mindset


• Organizational Skills

Industry Keywords

• Customer Success


• Operations


• Startup Environment


• Client Feedback


• Consulting Firm Experience

Tools & Technologies

• AI-Focused SaaS Products


• Content-Engine SaaS Products