NOC Analyst

Jobtailor; Deutschland; Remote; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a 24x7 Network Operations specialist to monitor city-wide optical networks, manage incidents, and coordinate with customers and vendors. You will triage, update ITSM tickets, and provide clear status communications.

Requirements include hands-on optical equipment knowledge, strong communications, and familiarity with DWDM, VLAN, MPLS, OSPF, and BGP. Willingness to work rotating shifts and holidays is essential.

Qualifikationen

• Must have in-depth knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Strong written and verbal communication skills; customer-facing professionalism.
• Experience with Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP.
• Proficient with network monitoring systems and ticketing/ITSM platforms.
• Ability to read GIS maps, engineering drawings and route schematics.

Aufgaben

• Proactively monitor core network systems, regional fiber optics, and hardware via centralized tools for live alarms.
• Identify and react to network alarms through monitoring tools and ticket creation.
• Create, update, and close tickets within ITSM platforms.
• Execute triage procedures per SOP/MOP based on severity, impact, and escalation.
• Provide outages/events status updates to internal teams, customers, and partners.
• Track hardware replacements, fiber issues, and field operations.
• Support continual service improvement and procedure enhancements.
• Generate information and reports for handover to incoming team members.
• Provide 24x7 monitoring support for the city-wide optical network environment.

Kenntnisse

Optical Test Equipment

Layer 1/2/3 Protocols

DWDM

VLAN

MPLS

OSPF

BGP

GIS Maps

Ausbildung

Cisco Certification

Nokia Certification

Ciena Certification

ITIL v4/v5

Tools

Network Monitoring Tools

ITSM Platforms

Centralized Management Tools

Jobbeschreibung

• Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms.
• Identify and react to network alarms through monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters.
• Create, update, and close tickets within ITSM platforms.
• Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements.
• Act as the primary source of information and notification for outages/events, providing clear status updates to internal departments, customers/end users, partners, and vendors.
• Track hardware replacements, fiber cuts/degradations, mobilized repair teams, and field operations.
• Support continual service improvement and procedure improvements.
• Generate necessary information, reports, and status updates for handover to incoming team members.
• Provide 24x7 monitoring support for the city-wide optical network environment.

Requirements

• In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Exceptional written and verbal communication skills
• Attention to detail
• Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism
• In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
• Experience with network monitoring systems and ticketing/ITSM platforms
• Ability to read and understand GIS Maps, engineering drawings and route schematics
• Must be able to work rotating shifts, weekends, holidays, and overnight schedules
• Must have prior experience in a 24 x 7 operations/engineering environment
• Citizenship Status Required: No Restrictions
• Preferred: Cisco, Nokia, Ciena, or other primary fiber optic/network equipment manufacturer certification(s)
• Preferred: Familiarity with BICSI Standards
• Preferred: Experience in a government support role
• Preferred: ITIL v4/v5 certification
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information; US citizenship may be required for some positions.

Core Competencies

Demonstrates expertise in monitoring and managing optical network systems, with a strong focus on Layer 1/2/3 protocols and optical test equipment. Capable of providing exceptional communication and customer service in a 24x7 operations environment.

Highest-signal resume keywords

• Optical Test Equipment Knowledge
• Layer 1/2/3 Protocols Expertise
• Network Monitoring Systems Experience
• ITSM Platform Proficiency
• ITIL v4/v5 Certification

Hard Skills

• Optical Test Equipment
• Layer 1/2/3 Protocols
• DWDM
• Sonet/SDH
• VLAN
• Spanning Tree
• MPLS
• OSPF
• BGP
• GIS Maps Interpretation

Soft Skills

• Exceptional Communication Skills
• Attention to Detail
• Customer-Facing Professionalism
• Multi-Tasking Aptitude
• Ability to Work Under Pressure

Certifications & Qualifications

• Cisco Certification
• Nokia Certification
• Ciena Certification
• ITIL v4/v5 Certification

Industry Keywords

• Fiber Optics
• Government Support Role
• BICSI Standards
• 24x7 Operations Environment

Tools & Technologies

• Network Monitoring Tools
• ITSM Platforms
• Centralized Management Tools