Network Service Delivery Specialist

Linnk Group; Hamburg; On-site; EUR 65,000 - 90,000; Full time

Job summary

Linnk Group is seeking a Network Service Delivery Specialist to coordinate network operations for a large international organisation. The role emphasizes ITIL Incident, Change and Problem Management with limited hands-on engineering and close collaboration with architects, suppliers and end users to maintain reliable network services.

Ideal candidates will have strong Data Centre LAN knowledge, experience with ServiceNow, and familiarity with Cisco Nexus/Catalyst, F5 and VMware networking to

Qualifications

• Proven experience in network service delivery and operational coordination.
• Strong ITIL knowledge (Incident, Change and Problem management).
• Hands-on understanding of Data Centre LAN architectures and connectivity.
• Experience coordinating with architects, suppliers and end users.
• Familiarity with ServiceNow and change management processes.

Responsibilities

• Coordinate network incidents, service requests and changes through ServiceNow.
• Ensure requests reach the correct teams, establish ownership and follow actions through to completion.
• Work with technical teams and suppliers to resolve connectivity, cabling and operational issues.
• Review network changes, including scope, impact, risks, implementation steps and rollback plans.
• Represent network changes at Change Advisory Board meetings.
• Monitor service performance, recurring incidents and resolution times to identify improvements.
• Maintain operational documentation and provide clear stakeholder updates.
• Strong technical understanding of Data Centre LAN networks, including architectures, connectivity and operational principles.
• Ability to quickly understand responsibilities across internal technical teams, external suppliers and business users, coordinating the right people to progress activities.
• Good practical knowledge of ITIL Incident, Change and Problem Management.
• Strong communication, organisation and attention to detail.

Skills

Data Centre LAN

ITIL Incident/Change/Problem

Stakeholder coordination

Data Centre networking

Networking

Tools

ServiceNow

Jira

Confluence

NetBox

IP Fabric

VMware

F5

Cisco Nexus

Cisco Catalyst

Job description

No relocation candidates accepted due to the

Overview

Linnk is seeking a Network Service Delivery Specialist with strong Data Centre LAN knowledge to coordinate network operations, suppliers and internal stakeholders within a large international organisation.

The role focuses on operational coordination and ITIL Incident, Change and Problem Management, with limited hands-on engineering. You will work closely with architects, product managers, outsourced operations providers, hosting teams and end users to maintain reliable network services.

Key Responsibilities

• Coordinate network incidents, service requests and changes through ServiceNow.
• Ensure requests reach the correct teams, establish ownership and follow actions through to completion.
• Work with technical teams and suppliers to resolve connectivity, cabling and operational issues.
• Review network changes, including scope, impact, risks, implementation steps and rollback plans.
• Represent network changes at Change Advisory Board meetings.
• Monitor service performance, recurring incidents and resolution times to identify improvements.
• Maintain operational documentation and provide clear stakeholder updates.
• Strong technical understanding of Data Centre LAN networks, including architectures, connectivity and operational principles.
• Ability to quickly understand responsibilities across internal technical teams, external suppliers and business users, coordinating the right people to progress activities.
• Good practical knowledge of ITIL Incident, Change and Problem Management.
• Strong communication, organisation and attention to detail.

Desirable Technical Experience

• Familiarity with Cisco Nexus, Cisco Catalyst and F5 technologies.
• Experience using ServiceNow for operational requests, incidents or changes.
• Understanding of VMware networking and its connectivity requirements.
• Jira, Confluence, NetBox and IP Fabric experience would be beneficial.

Ideal Background

A technically strong network operations or service delivery professional, or a network engineer who has moved into operational coordination. The role requires enough technical knowledge to assess issues and coordinate resolution, with limited configuration work and no direct VMware administration.