Sr Tower Lead (Support & Operations)

HCL Technologies Limited; Deutschland; On-site; EUR 90,000 - 120,000; Full time

Job summary

HCL Technologies Limited in Germany is seeking a Sr Tower Lead (Support & Operations) to oversee enterprise network operations. You will drive governance, improve service levels, and partner with security teams to ensure resilient, secure global networking.

The role emphasizes incident leadership, automation, and continuous service improvement across LAN/WAN, wireless, and security domains.

Qualifications

• Experience managing complex enterprise networking environments.
• Experience handling P1/P2 incidents and outages.
• Exposure to automation and reliability engineering practices.

Responsibilities

• Provide operational leadership and governance for enterprise network services.
• Ensure network availability, reliability, performance, and security globally.
• Drive incident, problem, and change management with ITIL alignment.
• Lead vendor coordination and escalation for critical service issues.
• Engage in service reviews, governance meetings, and reporting.

Skills

Cisco DNAC

Aruba Central

Cisco ISE

Enterprise Wired Networking

Enterprise Wireless Networking

LAN/WAN

Routing and Switching

VPN & Remote Access

NAC

Network Security

Tools

Python

Ansible

REST APIs

Automation Frameworks

IaC (Terraform/CloudFormation)

Cisco Automation Frameworks

Job description

Career Opportunities: Sr Tower Lead (Support & Operations) (164441)

Job Summary : Network Reliability Engineer (NRE) / Network Service Manager

Job Description : Cisco CCNP Enterprise
Cisco CCIE (Enterprise Infrastructure / Enterprise Wireless)
Fortinet NSE Certifications
Palo Alto PCNSA
Palo Alto PCNSE
Cisco DevNet Associate/Professional (Preferred)
ITIL Foundation or Higher (Preferred) Proven experience managing complex enterprise networking environments.
Demonstrated experience handling and leading P1/P2 incident resolution.
Experience in network security operations and governance.
Exposure to automation and reliability engineering practices is highly desirable.

Key Responsibilities

Job Responsibilities : Network Operations & Governance Provide operational leadership and governance for enterprise network services. Ensure network availability, reliability, performance, and security across global environments. Establish and maintain operational processes, standards, SLAs, KPIs, and service improvement initiatives. Drive incident, problem, and change management processes in alignment with ITIL practices. Conduct service reviews, governance meetings, and operational reporting with stakeholders. Lead vendor coordination and escalation management for critical service issues. Incident & Problem Management Act as technical lead during major incidents and service outages. Drive swift resolution of P1 and P2 incidents through effective troubleshooting and stakeholder communication. Perform root cause analysis (RCA) and implement preventive measures. Identify recurring issues and drive permanent fixes through problem management processes. Ensure effective communication during critical outages and service restoration activities. Technical Network Operations Manage enterprise LAN, WAN, wireless, and network security infrastructure. Design, implement, and support routing, switching, and connectivity solutions. Monitor network health, availability, and performance. Manage network capacity planning, forecasting, and optimization initiatives. Support network transformation and modernization projects. Network Security Manage and support network access control and security solutions. Ensure adherence to security policies, standards, and compliance requirements. Collaborate with security teams to identify and mitigate network vulnerabilities. Support firewall policies, VPN services, remote access solutions, and segmentation initiatives. Automation & NRE Practices Drive network automation and reliability engineering initiatives. Develop and implement automation solutions for monitoring, configuration management, compliance validation, and operational tasks. Improve operational efficiency through scripting and Infrastructure-as-Code concepts. Support observability, proactive monitoring, and self-healing capabilities. Automate repetitive tasks to reduce operational risk and improve service reliability.

Skill Requirements

Skill Requirement : Core Technologies Cisco DNA Center (DNAC) Aruba Central Cisco ISE (Identity Services Engine) Enterprise Wired Networking Enterprise Wireless Networking LAN/WAN Technologies Routing and Switching Network Access Control (NAC) VPN and Remote Access Solutions Network Monitoring and Management Tools Network Security Skills Firewall Management Network Segmentation Secure Remote Access Access Control Policies Network Security Architecture Threat Identification and Mitigation Key Skills Enterprise LAN/WAN Management Routing and Switching Wireless Networking Technologies Firewall and Network Security Concepts Capacity and Performance Management Strong Troubleshooting and Analytical Capabilities Incident and Problem Management Operational Governance and Service Management Stakeholder Management Vendor Management Automation and Process Optimization Root Cause Analysis (RCA) Continuous Service Improvement

Other Requirements

Other Requirement : Experience in one or more of the following is considered an advantage: Python Ansible REST APIs Cisco Automation Frameworks Network Configuration Management Tools Infrastructure as Code (IaC) AIOps and Network Observability Platforms Automation of Incident Response and Network Operations