Microsoft Dynamics 365 Customer Insights Consultant

Discover Recruitment; Heilbronn; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Training opportunities

Company pension

Modern equipment

Collaborative culture

Job summary

Discover Recruitment seeks a Dynamics 365 Customer Insights specialist in Heilbronn to advise on implementation, gather requirements, and optimise customer journeys within a hybrid, permanent role. You will integrate data from multiple sources and train users on CRM tools to maximise value.

The ideal candidate has deep knowledge of Customer Insights and the Dynamics 365 ecosystem, with fluency in German and English, and a structured, independent work style.

Qualifications

• Practical experience with Microsoft Dynamics 365 Customer Insights, particularly Customer Insights - Journeys.
• Good understanding of CRM processes, customer data structures and customer-centric business models.
• Experience in data integration, customer journey design or the optimisation of digital customer interactions.
• Strong knowledge of the Microsoft Dynamics 365 Customer Engagement ecosystem, ideally with a focus on Customer Insights.
• Fluent German and English language skills.

Responsibilities

• Advise business teams on the implementation and continuous improvement of Microsoft Dynamics 365 Customer Insights, identifying opportunities to enhance existing processes.
• Gather and evaluate business and technical requirements relating to marketing activities, customer data and communication strategies.
• Develop and configure tailored solutions within Dynamics 365 Customer Insights, with a particular focus on designing and optimising customer journeys.
• Support the integration of customer data from different sources and help maintain data consistency and quality.
• Plan and carry out testing, document solution designs and ensure that implemented functionality meets business requirements.
• Provide guidance and training to users, helping them get the most out of the available CRM tools and functionality.

Skills

Dynamics 365 CI

Customer Journeys

Data Integration

CRM Knowledge

Job description

Location: Heilbronn, Germany
Contract: Permanent, full-time
Working model: Hybrid

Your Responsibilities

• Advise business teams on the implementation and continuous improvement of Microsoft Dynamics 365 Customer Insights, identifying opportunities to enhance existing processes.
• Gather and evaluate business and technical requirements relating to marketing activities, customer data and communication strategies.
• Develop and configure tailored solutions within Dynamics 365 Customer Insights, with a particular focus on designing and optimising customer journeys.
• Support the integration of customer data from different sources and help maintain data consistency and quality.
• Plan and carry out testing, document solution designs and ensure that implemented functionality meets business requirements.
• Provide guidance and training to users, helping them get the most out of the available CRM tools and functionality.

Your Profile

• Practical experience with Microsoft Dynamics 365 Customer Insights, particularly Customer Insights - Journeys.
• Good understanding of CRM processes, customer data structures and customer-centric business models.
• Experience in data integration, customer journey design or the optimisation of digital customer interactions.
• Strong knowledge of the Microsoft Dynamics 365 Customer Engagement ecosystem, ideally with a focus on Customer Insights.
• A structured and analytical approach, with the ability to work independently and take responsibility for your tasks.
• Fluent German and English language skills.

What's On Offer

• Professional development: Access to a wide range of training opportunities, individual career development, specialist programmes and professional certifications.
• Financial security: Company pension scheme with an employer contribution of up to 100% of the relevant contribution
• Modern working environment: Up-to-date technical equipment and the opportunity to work with modern digital technologies.
• Collaborative team culture: Join a diverse team that values cooperation, knowledge-sharing and supportive working relationships.

If you enjoy combining CRM technology, consulting and customer experience optimisation, we'd love to hear from you.