Application Manager (m/f/d) – CRM, Data Quality & Integrations

stp.one | Simplify Legal Work; Karlsruhe; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Learning & Development budget

Employee referral bonus

Company bike leasing

Workation: up to 30 days per year within EU

Workplace glasses

Tax-free benefits

Events & Company celebrations

Flexible work models

English courses for all levels

Zusammenfassung

stp.one | Simplify Legal Work in Karlsruhe is seeking an Application Manager to oversee CRM development and integrations. You'll own Microsoft Dynamics 365 Sales, manage user permissions, and lead data quality improvement initiatives. Ideal candidates will have at least 3 years of experience in application management, strong analytical skills, and hands-on experience with CRM customizations. Benefits include a learning budget, flexible work models, and mobility support within the EU.

Qualifikationen

• 3+ years of experience in application management or CRM administration.
• Hands-on experience in Microsoft Dynamics 365 customization.
• Strong understanding of APIs, workflows, and automation.

Aufgaben

• Own and improve CRM landscape as primary application owner.
• Gather business requirements and implement scalable solutions.
• Lead data quality improvement projects.

Kenntnisse

Experience with Microsoft Dynamics 365 Sales

Application management experience

Data quality improvement

Analytical thinking

Proactive service orientation

Ausbildung

Bachelor or Masters Degree in Business Informatics, Information Systems, or Computer Science

Tools

Microsoft Dynamics 365

Power Automate

SQL

Power BI

Jobbeschreibung

Overview

As an Application Manager (m/f/d) – CRM Development, Data Quality & Integrations, you will take on a central role in shaping and evolving our CRM landscape. You’ll be at the heart of ensuring our systems are not only reliable and scalable, but also truly support the way our business operates and grows.

Responsibilities

• Own and continuously improve our CRM landscape as the primary application owner for Microsoft Dynamics 365 Sales; manage user setup, roles, permissions, views, forms, workflows, and day‑to‑day administration.
• Gather business requirements and translate them into scalable solutions; coordinate implementations and enhancements with internal and external partners.
• Implement and maintain customizations in Microsoft Dynamics 365 Sales, including JavaScript‑based client‑side extensions and custom CRM logic.
• Drive continuous improvement of CRM‑supported processes and user experience.
• Lead data clean‑up and data quality improvement projects across business‑critical processes; define and implement validation rules, governance measures, and quality controls; improve consistency and reliability of customer, contact, and operational master data.
• Ensure that upstream source data supports reporting, automation, and downstream processes.
• Help design, test, document, and monitor interfaces between CRM, ERP, reporting, and other internal systems; coordinate API‑based integrations, middleware processes, and Power Automate workflows.
• Identify and eliminate manual handoffs through automation and process standardization; analyze interface issues and support root‑cause resolution.
• After onboarding, contribute to migration and transformation projects, including mapping, cleansing, testing, and cut‑over support; support system consolidation and harmonization initiatives; help prepare internal systems for reporting and integration requirements in the post‑M&A context.
• Optionally evaluate AI‑supported improvements for internal workflows and support lightweight prototyping or rollout of AI‑enabled features.

Qualifications

• Hands‑on experience with Microsoft Dynamics 365 Sales or a comparable CRM platform.
• Min. 3 years of experience in application management, CRM administration, business systems support, or a similar role.
• Hands‑on experience with Microsoft Dynamics 365 Sales customization, including JavaScript development for client‑side extensions and custom CRM logic.
• Experience in data quality, master data, migration, or systems integration topics.
• Good understanding of APIs, workflows, and automation tools; Power Automate, SQL, and Power BI are a plus.
• Bachelor or Masters Degree in Business Informatics, Information Systems, Computer Science, or a comparable qualification.
• Ideally some exposure to Microsoft Dynamics 365 Business Central or closely connected ERP processes.
• Strong analytical thinking and structured way of working.
• Ability to translate business needs into practical technical solutions.
• Service‑oriented, proactive, and comfortable working across departments.
• Good German and English skills; French is a plus.

Benefits

• Learning & Development budget
• Employee referral bonus
• Mobility: company bike leasing, support in public transportation
• Workation: up to 30 days per year within EU
• Workplace glasses
• Tax‑free benefits
• Events & Company celebrations (summer party, annual kick‑off, etc.)
• Flexible work models
• English courses for all levels