Membership Support Advisor (m/w/d)

Davidlloyd; Hamburg; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Free family club membership

50% discount on food & drinks

Discounts on swimming, tennis and PT

Career advancement through training

Wagestream pay on demand

Benefits suite access

Job summary

David Lloyd Club in Hamburg seeks a passionate Member Support Advisor - Wandsbek to join our team and support members across all channels.

You will handle queries via chat, phone, and email, processing membership requests with accuracy and care while engaging members to deliver outstanding service. The role is fully office-based at the Wandsbek hub with fixed daytime shifts.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills.
• A drive to hit targets in a fast-paced environment.
• Resilient with strong communication and organisational skills.
• You must be within commuting distance of the hub and office-based.

Responsibilities

• Handle member queries via Chat, Telephone and Email in a timely, accurate manner.
• Process membership queries and actively engage with members to deliver quality service.
• Based at a hub within the Wandsbek David Lloyd Club and contribute to a supportive team.
• Maintain consistent working pattern with 9:00-17:00 or 10:00-18:00 shifts.

Skills

Outbound calling

Customer queries

Exceptional customer service

Targets driven

Excellent communication

Organised

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Wandsbek to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Wandsbek David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

This role is located at our Wandsbek club

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

Wandsbek