BC Service Trainee/-Specialist(PT 20)-Ramstein North(KMCC)#2303

OMBP; Ramstein-Miesenbach; Vor Ort; EUR 12.000 - 18.000; Teilzeit

Zusammenfassung

OMBP in Ramstein, Germany, seeks a part-time Banking Center Service Trainee/Specialist to support customer transactions at the Ramstein North (KMCC) Banking Center. The role involves handling cash, deposits, currency exchange, and basic banking services for local and organizational customers.

Ideal candidates have at least six months of cash handling and customer service experience, strong communication skills, and the ability to work as part of a team.

Qualifikationen

• Six months minimum cash handling experience.
• Six months experience with cross-selling or product referrals.
• Proven results in a customer-centric, results-driven environment.
• Strong communication skills (verbal and non-verbal) and active listening.
• Ability to identify customer financial needs and goals.
• Ability to respond to inquiries and resolve problems.
• Ability to work effectively as part of a team.
• Careful attention to detail and time management.
• Proficiency in basic computer skills.

Aufgaben

• Provide basic financial services within assigned authority limit.
• Maintain cash supply and balance cash holdings daily.
• Process deposits, loans, wire transfers and loan payments.
• Process night deposit and other deposits as needed.
• Open/close accounts for individuals and organizations.
• Assist customers with Online and Mobile Banking questions.
• Handle routing inquiries and customer requests.
• Prepare wire transfers and reconcile records.
• Learn ATM servicing and dual-control procedures.

Kenntnisse

Cash handling

Customer service

Cross-selling

Communication

Active listening

Teamwork

Attention to detail

Time management

Basic computer skills

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

72-NFCU Grade Ramstein, Rheinland-Pfalz, DE

Banking Center Service Trainee/ -Specialist @ Ramstein North (KMCC) Banking Center (Germany), Part-Time 20 hours per week.

***M/F/D*** (Male/Female/Diverse)

PRINCIPAL ACCOUNTABILITIES

I. General Tasks and Skills

• Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling l local and foreign currency, selling financial papers, processing SEPA One Time Payments (OTP).
• Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
• Complete transactions initiated by other sections/departments by paying out loans, processing wire transfers and accepting loan payments.
• Process Night Depository containers and Subject to Count deposits on an as needed basis.
• Process organizational transactions on an as needed basis.
• Become familiar with ATM servicing and replenishment
• Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
• Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
• Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
• Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
• Learn to perform account maintenance tasks for individual accountholders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
• May learn to process standard loans through the automated loan decision rendering software application.
• Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
• Handle routing customer inquiries.
• Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
• Prepare wire transfers.
• Perform other reasonable duties as assigned.

II. Security

• Follow work station security, robbery, and bomb threat procedures.
• Ensure the protection of confidential and proprietary information.
• Protect entrusted keys, combinations and codes.
• Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
• Protect the Bank and Department of Defense assets.

III. Service Delivery

• Build knowledge of the standard scope of the Bank’s products and services.
• Perform all customer transactions in a professional manner to build customer confidence and trust.
• Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values.

Required skills:

• Minimum of six months cash handling and customer service
• Minimum of six months experience with cross-selling, and/or product referral
• Proven results in a customer-centric, results-driven environment
• Engage with customers; effectively communicate, build rapport and overcome objections
• Ability to identify customer financial needs, goals and objectives
• Ability to respond and assist customers with inquiries and/or problem resolution
• Ability to work effectively as a team member
• Strong communication skills (including verbal and non-verbal) and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills

Desired Skills:

• Prior banking experience a plus