Senior Account Manager

Add Some Zest; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Remote-first work

Bonus potential

Career growth

Zusammenfassung

Add Some Zest is seeking a proactive Account Manager to own and grow a portfolio of existing customers in the DACH region. This consultative role focuses on renewals, expanding relationship value, and ensuring customers get the most from our solutions.

You will collaborate with delivery and technical teams, maintain CRM records, lead account reviews, and identify upsell opportunities. Fluent German and 5+ years in enterprise IT sales are required, with remote-first work and a competitive

Qualifikationen

• Must be a German native or fluent.
• 5+ years in managing Enterprise customers in IT Sales.
• Proven track record of retaining and growing customer accounts.

Aufgaben

• Manage and develop a portfolio of existing customer accounts.
• Build strong relationships with key stakeholders and become a trusted advisor.
• Drive contract renewals and protect recurring revenue.
• Identify upsell and cross-sell opportunities aligned to customer needs.
• Lead regular account reviews and create account growth plans.
• Proactively manage customer risks and retention strategies.
• Maintain accurate CRM records, forecasts and account plans.
• Work collaboratively with delivery, support and sales teams to ensure customer success.
• Represent the business at customer meetings, industry events and webinars.

Kenntnisse

Fluent German

Enterprise IT sales

Account management

Tools

Salesforce

Jobbeschreibung

About the Role

We're looking for a proactive, commercially minded Account Manager to own and grow a portfolio of existing customers in the DACH region. You'll build trusted relationships, drive renewals, identify new opportunities and help customers get the most value from our solutions.

This is a consultative role where you'll work closely with delivery and technical teams to ensure an exceptional customer experience while achieving retention and growth targets.

What You'll Do

• Manage and develop a portfolio of existing customer accounts.
• Build strong relationships with key stakeholders and become a trusted advisor.
• Drive contract renewals and protect recurring revenue.
• Identify upsell and cross-sell opportunities aligned to customer needs.
• Lead regular account reviews and create account growth plans.
• Proactively manage customer risks and retention strategies.
• Maintain accurate CRM records, forecasts and account plans.
• Work collaboratively with delivery, support and sales teams to ensure customer success.
• Represent the business at customer meetings, industry events and webinars.

What We're Looking For

• Must be a German native or Fluent
• You must have 5+ years in managing Enterprise customers in IT Sales.
• A proven track record of retaining and growing customer accounts.
• Strong commercial awareness and consultative selling skills.
• Excellent communication and stakeholder management skills.
• Self-motivated, organised and comfortable working remotely.
• Experience using CRM platforms such as Salesforce is desirable.

Nice to Have

• Experience in Enterprise Asset Management (EAM), SaaS, enterprise software or managed services.
• Knowledge of industries such as Utilities, Manufacturing, Energy, Facilities Management or Transport.

Why Join Us?

• Remote-first working with flexibility.
• Competitive salary and bonus.
• Opportunity to work with enterprise customers.
• A collaborative team that values innovation, ownership and continuous improvement.
• Career development in a growing technology business.