Manager, Infrastructure Services

Jobtailor; Deutschland; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor seeks an experienced Endpoint Management Lead to implement and support global endpoint services for desktops, laptops, and mobile devices. You will oversee remote management, patching, software distribution, OS deployment, and security across thousands of endpoints.

You will mentor the team, design policies, manage vendor relationships, and drive zero-trust adoption while balancing security with user experience in a hybrid work environment.

Qualifikationen

• Bachelor's degree in CS/IS or related field.
• 5+ years in endpoint management with Intune, Workspace ONE or SCCM.
• 5+ years MDM and OS administration (Windows, macOS, iOS, Android).
• 5+ years of endpoint security fundamentals (encryption, EDR, antivirus).
• Microsoft certs such as Endpoint Administrator Associate, CompTIA Security+, CISSP, or ITIL.

Aufgaben

• Implement and support global endpoint management services for desktops, laptops, and Macs.
• Support endpoint devices and users: remote management, patching, software distribution, OS deployment, and inventory.
• Lead introduction of new technologies to boost productivity and engagement.
• Device Lifecycle Management and MDM/UEM oversight.
• Review endpoint-related change requests and collaborate with other teams.
• Offer consultancy and act as escalation expert; mentor team members.
• Provide overall team leadership and drive security with user experience in mind.

Kenntnisse

Endpoint management

MDM

Intune

SCCM

Workspace ONE

JAMF

OS administration

EDR

PowerShell

Python

Bash

Policy design

Vendor management

Analytical skills

Ausbildung

Bachelor’s Degree in Computer Science or Information Systems

Industry certifications such as Microsoft Certified: Endpoint Administrator Associate, CompTIA Security+, CISSP, or ITIL

Tools

Microsoft Intune

VMware Workspace ONE

SCCM

JAMF

EDR tools

Jobbeschreibung

Responsibilities

• Implement and support key elements of the global endpoint management services for desktop/laptop/Mac computers.
• Responsible for supporting endpoint devices and users, covering remote management, patch management, software distribution, operating system deployment, network access protection, and hardware/software inventory efforts.
• Lead the introduction of new and innovative technologies to help increase employee productivity and engagement.
• Device Lifecycle Management
• Mobile Device Management (MDM)
• Unified Endpoint Management (UEM)
• Review and approve Endpoint related change management and other requests
• Interface with other teams for joint efforts
• Provide overall team leadership
• Provide consultancy and be technically proficient as an escalation point for issues
• Mentor, support, and develop other members of the department.

Requirements

• Bachelor’s Degree
• 5+ years of experience with endpoint management platforms (Microsoft Intune, VMware Workspace ONE, SCCM)
• 5+ years of experience with Mobile Device Management (MDM) and OS administration (Windows, macOS, iOS, Android)
• 5+ years of experience with Endpoint security fundamentals (encryption, EDR, antivirus)
• Bachelor’s Degree in Computer Science, Information Systems, or related business discipline
• Industry certifications such as Microsoft Certified: Endpoint Administrator Associate, CompTIA Security+, CISSP, or ITIL
• Advanced experience with Microsoft Intune, SCCM, VMware Workspace ONE, or JAMF
• Strong knowledge of Windows, macOS, iOS, and Android endpoint ecosystems
• Familiarity with Zero Trust security models and endpoint detection & response (EDR) tools
• Proficiency in automation/scripting (PowerShell, Python, Bash)
• Proven track record of leading endpoint management teams or projects
• Experience in policy design, compliance enforcement, and audit preparation
• Ability to manage vendor relationships and evaluate new endpoint technologies
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to balance security requirements with user experience
• Experience in large-scale enterprise environments with thousands of endpoints
• Background in hybrid work enablement and secure remote access solutions.