IT System Administrator, Endpoint Management – Matrix42/Empirum

Jobtailor; Einbeck; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor in Einbeck, Germany, seeks an IT Operations Specialist to manage Windows client infrastructures and 2nd-level support. You will drive endpoint management improvements and expand modern workplace solutions, such as Microsoft Intune.

Ideal candidates have IT training or equivalent experience, proficient PowerShell skills, and ITIL knowledge, with strong German and English communication. This role emphasizes independent problem solving and collaboration with the team.

Qualifikationen

• Completed IT training or equivalent practical experience.
• Experience in IT operations or 2nd level support.
• Familiar with Windows client environments.
• Experience with endpoint management tools (Matrix42, Empirum).
• German (C1) and English (B2).
• Knowledge of Active Directory, Group Policies, or endpoint security.
• ITIL knowledge (incident/change/problem) and modern workplace interest.

Aufgaben

• Operate and monitor client infrastructures (Windows clients, endpoint management).
• Handle incidents and service requests at 2nd-level support.
• Analyze faults and document solutions in the ticketing system.
• Support expansion of modern workplace solutions (Microsoft Intune).
• Automate recurring tasks with PowerShell.
• Develop deployment, patch and client management processes.
• Coordinate technical topics and changes with customers.
• Implement requirements with the team.
• Contribute ideas to improve processes and services.

Kenntnisse

2nd level support

Windows client environments

PowerShell automation

ITIL knowledge

Troubleshooting

German & English communication

Ausbildung

IT training or equivalent experience

Tools

Matrix42

Empirum

PowerShell

Jobbeschreibung

Responsibilities

• You operate and monitor client infrastructures (Windows clients, endpoint management)
• You handle incidents and service requests at 2nd-level support
• You analyze faults, find sustainable solutions and document them clearly in the ticketing system
• You support the expansion of modern workplace solutions (e.g., Microsoft Intune)
• You automate recurring tasks, e.g., with PowerShell
• You further develop deployment, patch and client management processes
• You coordinate technical topics and changes directly with the customer
• You implement requirements in close collaboration with the team
• You contribute your own ideas to improve processes and services

Requirements

• You have completed IT training or have equivalent practical experience
• You have experience in IT operations or support (e.g., 2nd level, workplace environment or system administration)
• You are familiar with Windows client environments
• You have experience with endpoint management tools (primarily Matrix42, Empirum or similar)
• You work in a structured, solution-oriented way and enjoy tackling problems independently
• You speak fluent German (C1) and good English (B2)
• Ideally, you have already worked with Microsoft Intune (e.g., device management, policies, software distribution)
• You can implement basic automations, e.g., with PowerShell, or are interested in developing these skills
• You bring knowledge of Active Directory, Group Policies or endpoint security
• You know the basics of ITIL processes (e.g., incident, change or problem management)
• You are interested in modern workplace topics and want to develop further in this area

Core Competencies

Demonstrates expertise in operating and monitoring Windows client infrastructures, providing 2nd-level support, and implementing modern workplace solutions such as Microsoft Intune. Proficient in automating tasks with PowerShell and knowledgeable in ITIL processes, with strong problem-solving and communication skills in both German and English.