Lead Pre-Registration Pre-Certification Specialist

Jobtailor; Deutschland; Remote; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Pre-Registration Specialist to support a registration team in a healthcare setting. You will train staff, resolve complex coverage issues, and ensure accurate patient information using EPIC.

Working closely with supervisors, you will handle real-time authorizations, eligibility checks, and admissions workflows, including onboarding new staff and escalating RTE issues with HIT tickets.

Qualifikationen

• High School Graduate or GED is required.
• 3+ years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting.
• 2+ years of customer service experience.
• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
• Preferred: 4+ years of experience working in Epic.

Aufgaben

• Support the supervisor with identifying patients who qualify for pre-registration, including all new and return patients.
• Serve as a resource and provide staff training in collaboration with the supervisor.
• Assist staff in obtaining proper identification and ensuring accurate demographic and insurance information.
• Enter patient information into the registration system.
• Assist staff daily with RTE technology in EPIC-related issues.
• Assist with new-hire orientation and continued training for pre-registration/pre-certification specialists.
• Advise specialists on pre-certification and pre-registration escalations and problem solutions.
• Escalate RTE technology issues through Experian via HIT tickets to ensure accurate eligibility responses.
• Add and identify complex coverage issues.
• Work Work Queues when staff are on PTO or absent, as needed.
• Assist the supervisor with the Daily Call Log.
• Assign accounts when the Pre-Registration Supervisor is out.
• Maintain the real-time authorization database.
• Work on the Virtual Registration Admin Work Queue.

Kenntnisse

Patient Registration

Pre-Registration

Pre-Certification

Patient Accounting

Data Entry

Eligibility Verification

Coverage Issue Resolution

RTE Technology Support

Real-Time Authorization

Work Queue Management

Ausbildung

High School Graduate

GED

Tools

EPIC

Experian

HIT Tickets

Registration System

Real-Time Authorization Database

Jobbeschreibung

• Support the supervisor with identifying patients who qualify for pre-registration, including all new patients and return patients
• Serve as a resource and provide staff training in collaboration with the supervisor
• Assist staff in obtaining proper identification and ensuring accurate demographic and insurance information
• Enter patient information into the registration system
• Assist staff daily with RTE technology in EPIC-related issues
• Assist with new-hire orientation and continued training for pre-registration/pre-certification specialists
• Advise specialists on pre-certification and pre-registration escalations and problem solutions
• Escalate RTE technology issues through Experian via HIT tickets to ensure accurate eligibility responses
• Add and identify complex coverage issues
• Work Work Queues when staff are on PTO or absent, as needed
• Assist the supervisor with the Daily Call Log
• Assign accounts when the Pre-Registration Supervisor is out
• Maintain the real-time authorization database
• Work on the Virtual Registration Admin Work Queue

Requirements

• High School Graduate or GED
• 3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience
• 2 or more years of customer service experience
• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department
• Preferred: 4 or more years of experience working in Epic

Core Competencies

Demonstrates expertise in patient registration, pre-registration, and pre-certification processes, with a strong focus on utilizing EPIC technology for efficient operations. Capable of training staff and resolving complex coverage issues while maintaining accurate patient information.

Highest-signal resume keywords

• Patient Registration Experience
• Pre-Certification Knowledge
• EPIC Proficiency
• Customer Service Skills
• Staff Training and Support

Hard Skills

• Patient Registration
• Pre-Registration
• Pre-Certification
• Patient Accounting
• Data Entry
• Eligibility Verification
• Coverage Issue Resolution
• RTE Technology Support
• Real-Time Authorization Management
• Work Queue Management

Soft Skills

• Collaboration
• Problem Solving
• Communication
• Training and Mentoring
• Adaptability

Certifications & Qualifications

• High School Graduate
• GED

Industry Keywords

• Patient Registration
• Pre-Certification
• Customer Service
• Healthcare
• Insurance Information

Tools & Technologies

• EPIC
• Experian
• HIT Tickets
• Registration System
• Real-Time Authorization Database