Lead, Interpreter Scheduling

Jobtailor; Deutschland; Remote; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an Interpreter Scheduler to plan, update, and implement scheduling procedures for patient interpreter services, ensuring timely assignments and compliance with health regulations.

You will coordinate training, manage EMR-based scheduling, triage calls, track assignments, and collaborate with supervisors to maintain quality care. The role includes on-site work with a Monday–Friday 7:00 a.m.–3:30 p.m. schedule and on-call coverage.

Qualifikationen

• Associate's degree or equivalent and 3 years of relevant experience required.
• Knowledge of medical terminology preferred.
• Experience with surgical/appointment scheduling software and EMR preferred.
• Customer relations skills preferred.

Aufgaben

• Plan, update, and implement scheduling procedures.
• Manage and develop statistics to measure scheduling program effectiveness.
• Act as a resource for Interpreter Schedulers.
• Coordinate all staff training activities.
• Process requests in interpreter scheduling systems.
• Analyze clinical situations and determine optimal interpreter communication modes.
• Evaluate patients' communication needs, complexities, and preferences.
• Determine availability of in-person interpreters while considering travel time and fatigue.
• Track ongoing assignments to provide continuity of care.
• Submit requests to third-party vendors and confirm assignments in ePARC.
• Produce and review interpreter worklist reports in ePARC.
• Collaborate with Interpreter Services Supervisors and clinical department managers/supervisors.
• Triage and direct calls; answer interpreter-related questions and assist with patient appointment calls.
• Monitor interpreter requests, assignments, changes, and cancellations.
• Distribute daily schedules and liaise with interpreters and vendor partners.
• Assign appropriate interpreter modalities to meet Department of Health, Joint Commission, and ADA standards/regulations.
• Triage emergency on-call requests and coordinate same-day add-ons or schedule changes.
• Document pager activity and maintain instant messaging communication with interpreters.
• Escalate situations to Interpreter Services Supervisors when needed.
• Train and onboard Interpreter Schedulers.
• Present educational in-services for departments and employee orientations.
• Recommend process improvements and perform other duties as assigned.

Kenntnisse

Scheduling Procedures

Interpreter Coordination

Medical Terminology Knowledge

Ausbildung

Associate's degree or equivalent

Tools

EPARC

Interpreter Scheduling Systems

Electronic Medical Records

Instant Messaging

Jobbeschreibung

• Plan, update, and implement scheduling procedures
• Manage and develop statistics to measure scheduling program effectiveness
• Act as a resource for Interpreter Schedulers
• Coordinate all staff training activities
• Process requests in interpreter scheduling systems
• Analyze clinical situations and determine optimal interpreter communication modes
• Evaluate patients' communication needs, complexities, and preferences
• Determine availability of in-person interpreters while considering travel time and fatigue
• Track ongoing assignments to provide continuity of care
• Submit requests to third-party vendors and confirm assignments in ePARC
• Produce and review interpreter worklist reports in ePARC
• Collaborate with Interpreter Services Supervisors and clinical department managers/supervisors
• Triage and direct calls; answer interpreter-related questions and assist with patient appointment calls
• Monitor interpreter requests, assignments, changes, and cancellations
• Distribute daily schedules and liaise with interpreters and vendor partners
• Assign appropriate interpreter modalities to meet Department of Health, Joint Commission, and ADA standards/regulations
• Triage emergency on-call requests and coordinate same-day add-ons or schedule changes
• Document pager activity and maintain instant messaging communication with interpreters
• Escalate situations to Interpreter Services Supervisors when needed
• Train and onboard Interpreter Schedulers
• Present educational in-services for departments and employee orientations
• Recommend process improvements and perform other duties as assigned

Requirements

• Associate's degree in Medical, Secretarial, or related field and 3 years of relevant experience required
• Equivalent combination of education and experience accepted
• Knowledge of medical terminology preferred
• Experience with surgical/appointment scheduling software and electronic medical records preferred
• Customer relations skills preferred
• Monday-Friday, 7:00 a.m.-3:30 p.m. schedule
• On-call coverage required
• Ability to respond to emergency requests from the on-call pager within 5 minutes

Core Competencies

Demonstrates expertise in scheduling procedures, interpreter coordination, and patient communication needs assessment. Proficient in managing scheduling software and ensuring compliance with health regulations.

Highest-signal resume keywords

• Scheduling Procedures Management
• Interpreter Coordination
• Medical Terminology Knowledge
• Surgical Appointment Scheduling Software
• Customer Relations Skills

Hard Skills

• Scheduling Procedures
• Statistics Development
• Clinical Situation Analysis
• Interpreter Communication Modes
• Interpreter Modalities Assignment
• Process Improvement
• Emergency Request Response
• Documentation Maintenance
• Training and Onboarding
• Report Production

Soft Skills

• Collaboration
• Communication
• Triage Skills
• Problem-Solving
• Customer Service

Industry Keywords

• Department of Health Standards
• Joint Commission Regulations
• ADA Compliance
• Patient Appointment Coordination

Tools & Technologies

• EPARC
• Interpreter Scheduling Systems
• Electronic Medical Records
• Instant Messaging Communication