Lead Customer Success Engineer - East

Veeam Software, Inc.; Deutschland; A distancia; EUR 113.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Paid holidays and volunteering

Competitive benefits package

401(k) with company match

Learning and development resources

Descripción de la vacante

Veeam Software is the Data and AI Trust Company driving secure, resilient data for customers worldwide. You will own technical success plans, onboarding, adoption, and renewal strategies in Strategic/Enterprise accounts with high ARR value.

As a Senior Customer Success Engineer, you’ll partner with CISO/CIO and privacy leaders to deliver measurable outcomes across DSPM, Privacy, Data Security and AI Governance.

Formación

• Extensive experience in data security, privacy, governance, cloud security or enterprise software.
• Proven ability to translate business outcomes into adoption roadmaps and measurable value.
• Experience with executive-level risk and governance discussions.

Responsabilidades

• Lead onboarding, adoption, and optimization for DSPM, Privacy, Data Security, and AI Governance.
• Identify churn risk early and propose technical mitigation with stakeholders.
• Collaborate with Sales and Customer Success to drive expansion and renewal.

Conocimientos

Stakeholder management

Executive engagement

Technical ownership

Customer success

Adoption programs

DSPM knowledge

Privacy governance

Data security posture

AI governance

Educación

12+ years exp in customer-facing tech roles

Herramientas

Cloud platforms

Data platforms

SaaS apps

Security tech

Enterprise architectures

Descripción del empleo

Location: United States

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

#LI-KH1

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam'sSecuritiAI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across theSecuritiData Command Center platform.You'lllead onboarding, adoption, and optimization; proactivelyidentifychurn risk and upsell opportunities; and apply deepexpertisein DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.

What You’ll Do

• Setup customer accounts;facilitateonboarding; orient stakeholders; walk through administration portals; introduce support channels.
• Identifyexpansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
• Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build businesscases;define valuerealization;articulate expansionopportunities;schedule checkpoint reviews with stakeholders.
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
• Collaborate on adoption and expansion initiatives to drive customer success.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
• Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

What You’ll Bring

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
• Hands-onexpertiseacross cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
• Proven ability to translate business outcomes into technicaladoptionroadmaps and measurable value.
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What you'll get

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs$175,300—$325,600 USDZone 2: Washington, California (excluding San Francisco Bay Area)$160,800—$298,500 USDZone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona$146,100—$271,400 USDZone 4: All other US locations$127,200—$236,100 USD Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.