Key Account Manager

Jobtailor; Castrop-Rauxel; Vor Ort; EUR 52.000 - 76.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer success/ account management professional to manage a defined portfolio of existing customers in the SaaS and energy space. You will maintain regular contact, identify cross-sell opportunities, and coordinate with product, development and support to ensure successful project delivery.

The role emphasizes proactive account management, long-term retention, and translating customer feedback into product enhancements within Redtree.

Qualifikationen

• In-depth SaaS product knowledge and ability to explain complex products clearly.
• Strong customer focus and communication skills are essential.
• Very good knowledge of the energy industry, ideally municipal utilities.
• Experience managing customer or digital projects is required.
• Proactive, structured and reliable approach to work.

Aufgaben

• Manage a defined portfolio of existing customers and continuously develop these accounts.
• Proactively maintain customer relationships on a regular basis.
• Identify cross-selling and upselling opportunities.
• Capture, qualify, and follow up on customer requirements.
• Plan, coordinate, and track ongoing customer projects.
• Represent customer requirements within Redtree and ensure deliverables meet deadlines.

Kenntnisse

SaaS knowledge

CRM management

Project management

Energy industry

Communication

Jobbeschreibung

• Manage a defined portfolio of existing customers and continuously develop these accounts
• Proactively maintain customer relationships on a regular basis
• Ensure high customer satisfaction and long-term customer retention
• Identify cross-selling and upselling opportunities
• Capture, qualify, and follow up on customer requirements
• Manage customer projects within Redtree
• Coordinate with relevant internal teams, including Product Management, Development, and Support
• Identify risks, escalations, and growth opportunities at an early stage
• Present new products, features, and use cases
• Plan, coordinate, and track ongoing customer projects
• Represent customer requirements within Redtree
• Ensure deadlines, alignment, and agreed deliverables are met
• Maintain structured documentation and follow up on agreements and action items
• Bring customer feedback and market requirements into product development

Requirements

• Excellent understanding of SaaS products and digital applications
• Ability to gain an in-depth understanding of complex products and explain them clearly
• Very good knowledge of the energy industry, ideally with experience in the municipal utilities sector
• Experience managing customer or digital projects
• Strong customer focus and excellent communication skills
• Proactive, structured, and reliable approach to work
• Ability to connect customer needs, business opportunities, and product capabilities

Core Competencies

Demonstrates expertise in managing customer relationships and projects within the SaaS and energy sectors, ensuring high customer satisfaction and retention through effective communication and proactive account management.

Highest-signal resume keywords

• SaaS Product Knowledge
• Customer Relationship Management
• Project Management
• Energy Industry Expertise
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Customer Project Management
• Cross-Selling
• Upselling
• Requirements Capture
• Documentation Management

Soft Skills

• Customer Focus
• Proactive Approach
• Structured Work Style
• Reliability

Industry Keywords

• Digital Applications
• Municipal Utilities Sector
• Customer Satisfaction
• Market Requirements