Customer Operations Manager

Jobtailor; Deutschland; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor seeks a proactive analyst/consultant to deliver excellent customer support in a SaaS/energy context. You will handle German stakeholder interactions, respond to inquiries, and help optimize customer success through data-driven insights.

You will monitor data quality, understand customers' objectives and KPIs, and relay feedback to product teams to drive improvements, acting as a strategic advisor on best practices and optimization opportunities.

Qualifikationen

• Initial experience as an analyst, consultant, or customer support professional in SaaS or energy sector.
• Strong analytical and technical skills for evaluating complex datasets.
• Familiarity with data collection and analysis tools.
• Demonstrated interest in renewable energy and the green transformation.
• Fluent German and English with strong communication skills.
• Excellent organizational skills and attention to detail.

Aufgaben

• Deliver excellent customer support before, during, and after solution implementation.
• Manage interactions with German stakeholders, including metering point operators and distribution system operators.
• Respond promptly to customer inquiries and find simple, automated solutions to issues.
• Monitor data quality to identify bugs and errors.
• Understand customers’ business objectives, requirements, and KPIs.
• Share customer feedback with product teams to drive continuous improvement.
• Act as a strategic advisor on best practices and optimization opportunities.

Kenntnisse

Customer Support

Data Analysis

Fluent German

Fluent English

Renewable Energy

Data Collection

Problem Solving

Organizational Skills

Attention to Detail

Professional Communication

Jobbeschreibung

• Deliver excellent customer support before, during, and after solution implementation
• Manage interactions with German stakeholders, including metering point operators and distribution system operators
• Respond promptly to customer inquiries and find simple, automated solutions to issues
• Monitor data quality to identify bugs and errors
• Understand customers’ business objectives, requirements, and KPIs
• Share customer feedback with product teams to drive continuous improvement
• Act as a strategic advisor on best practices and optimization opportunities

Requirements

• Initial experience as an analyst, consultant, or customer support professional in the SaaS or energy sector is an advantage
• Strong analytical and technical skills for evaluating complex datasets
• Familiarity with data collection and analysis tools, with a willingness to continue developing these skills
• Demonstrated interest in renewable energy and the green transformation
• Fluent German and English, with strong professional communication skills
• Excellent organizational skills and a strong attention to detail

Core Competencies

Demonstrates strong analytical and technical skills for evaluating complex datasets while providing excellent customer support in the SaaS or energy sector. Fluent in German and English, with a focus on organizational skills and attention to detail.

Highest-signal resume keywords

• Customer Support
• Data Analysis
• Fluent German
• Fluent English
• Renewable Energy Interest

ATS Optimization Keywords

Hard Skills

• Analytical Skills
• Technical Skills
• Data Collection
• Data Analysis
• Problem Solving

Soft Skills

• Organizational Skills
• Attention to Detail
• Professional Communication

Industry Keywords

• SaaS
• Energy Sector
• Metering Point Operators
• Distribution System Operators
• Green Transformation