(Junior) IT Help Desk Specialist (f/m/d)

Join; Berlin; Hybrid; EUR 35.000 - 48.000; Vollzeit

Benefits dieser Stelle

Hybrid work options

Annual learning budget

Internal and external training

Impact Day volunteering

Employee referral bonuses

International team with 40+ national­i

Urban Sports membership

Employee Assistance Program

Zusammenfassung

Productsup, a Berlin-based company, seeks a (Junior) IT Help Desk Specialist to build and maintain a secure, efficient internal IT ecosystem for our global team.

You will support employees in both office and remote settings, set up devices, assist with onboarding/offboarding, and contribute to IT projects. Fluency in English and German is required; Berlin-based with hybrid options available.

Qualifikationen

• Hands-on IT help desk experience or IT-related academic background.
• Strong interest in IT support and workplace technology.
• Fluent in English and German; strong communication skills.
• Willingness to work on-site or hybrid in Berlin.

Aufgaben

• Provide IT support for employees in office and remote environments.
• Set up and maintain company devices across macOS and Windows, including the use of MDM tools.
• Support onboarding/offboarding, including hardware provisioning and account setup.
• Troubleshoot hardware, software, and workplace technology issues, coordinating with colleagues.
• Manage and track support requests through our service management platform.
• Maintain accurate IT asset records and track equipment throughout its lifecycle.
• Contribute to workplace technology projects and help improve day-to-day IT processes.
• Assist with day-to-day Jira administration, including user access, permissions, and workflow updates.
• Create and maintain IT documentation and practical guides for employees.

Kenntnisse

IT Help Desk

Jira/Jira Service Management

MacOS/Windows

English + German fluent

Customer-focused communication

Ausbildung

Academic background in IT or related field

Tools

Jira

MDM tools

Jobbeschreibung

Productsup is a Berlin-based company with a strong international customer base, and we're looking to rapidly scale our reach within the digital commerce landscape. Do you have a natural and deep interest in tech and a talent for clear communication? Do you share our passion for solving complex technical problems - whether hardware or software? Join our team as a (Junior) IT Help Desk Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team!

Tasks

• Provide IT support for employees in both office and remote environments
• Help set up and maintain company devices across macOS and Windows, including the use of Mobile Device Management (MDM) tools
• Support employee onboarding and offboarding, including hardware provisioning and account setup
• Troubleshoot everyday hardware, software, and workplace technology issues, coordinating with colleagues when needed
• Manage and track support requests through our service management platform
• Maintain accurate IT asset records and track equipment throughout its lifecycle
• Contribute to workplace technology projects and help improve day-to-day IT processes
• Assist with day-to-day Jira administration, including user access, permissions, and updates to projects and workflows
• Create and maintain IT documentation and practical guides for employees

Requirements

• Initial hands-on experience in an IT help desk, IT support, or comparable technical role, or alternatively, an academic background in IT or a related field
• A strong interest in IT support and workplace technology
• Confidence working with macOS and/or Windows, with a willingness to develop your knowledge of both
• A willingness to learn Mobile Device Management (MDM) tools; previous experience is a plus
• Familiarity with setting up computers, installing software, and troubleshooting common connectivity and account access issues
• Familiarity with Jira and Jira Service Management; experience with administration, permissions, or workflows is a plus
• A structured, solution-oriented approach to troubleshooting and an understanding of when to seek additional support
• Strong communication skills and a customer-focused mindset
• Ability to work independently while collaborating effectively within an international team
• Fluent in English and German
• Based in Berlin (willing to work on-site/hybrid according to team needs)

Benefits

• The option to work in a hybrid way and flexibly, because we know outstanding talent knows best how and where to work - please note that this is a Berlin based role
• Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
• Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
• Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
• The opportunity to take ownership and responsibility, impacting the company's growth in an international environment with 40+ nationalities
• Discounted Urban Sports membershipEmployee Assistance Program

Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.

The compensation for this role corresponds to the IC1 level within our organisation.