IT Support Specialist (w/m/d)

D4L data4life gGmbH; Deutschland; Remote; EUR 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Permanent contract

30 vacation days

Deutschlandticket

Private health insurance

Training budget

Zusammenfassung

Data4Life is looking for an IT Support Specialist to own end-user support and continuously improve our IT landscape. You will handle hardware, software, and access requests while strengthening identity management and security practices in Google Workspace and Microsoft 365.

Based in Berlin and Potsdam, you will drive SSO, MFA, and Conditional Access, manage endpoint security with Defender, and contribute to automation and documentation to scale IT operations.

Qualifikationen

• 3+ years of experience in IT support, IT operations, or a comparable role.
• Very good knowledge of macOS and Windows systems as well as common hardware, peripherals, and basic networking and troubleshooting topics.
• Hands-on experience with Google Workspace and/or Microsoft 365.
• Good understanding of core IT infrastructure topics such as VPN, TCP/IP, DNS, or DHCP.
• A proactive, solution-oriented way of working and strong problem-solving skills.
• You enjoy driving topics independently and being a reliable on-site IT contact in Berlin and Potsdam.
• Strong communication skills and the ability to explain technical topics clearly and patiently.
• You like being on-site: at least 4 days per week in Berlin, more often or in Potsdam when needed.
• Fluent English and German at B2/C1 level.

Aufgaben

• As the first point of contact for all internal IT topics, you ensure reliable, high-quality support for around 40 employees at our Berlin and Potsdam locations.
• Full ownership of end-user support lies with you, from independently handling complex hardware, software, and access requests to continuously improving support quality and user experience.
• You continuously develop and optimize our Identity & Access Management in Google Workspace and Microsoft 365, ensuring secure, scalable, and clearly structured access processes.
• You drive forward our authentication and security standards, particularly Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access.

Kenntnisse

macOS expertise

Windows expertise

communication skills

problem solving

on-site support

Tools

Google Workspace

Microsoft 365

Microsoft Intune

Microsoft Defender

Jira

Confluence

Jobbeschreibung

\"Make the world a healthier place\" is our mission at Data4Life. The IT Operations team plays a central role: we make sure our colleagues can always work with reliable, secure, and efficient digital tools and a well-functioning workplace infrastructure. By continuously developing our IT landscape and keeping it running smoothly, we enable teams across the organization to focus fully on their contribution to healthcare in Germany and beyond.

To strengthen our IT Operations team, we are looking for a dedicated IT Support Specialist (f/m/x).In this role you report directly to our Head of IT Operations and take ownership of our entire helpdesk infrastructure.

Your future role

• As the first point of contact for all internal IT topics, you ensure reliable, high-quality support for around 40 employees at our Berlin and Potsdam locations.
• Full ownership of end-user support lies with you, from independently handling complex hardware, software, and access requests to continuously improving support quality and user experience.
• You continuously develop and optimize our Identity & Access Management in Google Workspace and Microsoft 365, ensuring secure, scalable, and clearly structured access processes.
• You drive forward our authentication and security standards, particularly Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access.
• With tools such as Microsoft Intune and Microsoft Defender, you ensure professional endpoint management, strong endpoint security, and compliance with relevant security standards.
• You look after our Atlassian environment (Jira and Confluence) and support teams with setting up new projects, optimizing workflows, and managing users and permissions.
• You own our hardware and asset management end-to-end, from planning and procurement through lifecycle management to efficient, scalable onboarding setups.
• You proactively advance process improvements, documentation, and automation to make workflows more efficient and scalable, and to keep the IT environment at our Berlin office running smoothly.

What you need to succeed

• 3+ years of experience in IT support, IT operations, or a comparable role
• Very good knowledge of macOS and Windows systems as well as common hardware, peripherals, and basic networking and troubleshooting topics
• Hands-on experience with Google Workspace and/or Microsoft 365
• Good understanding of core IT infrastructure topics such as VPN, TCP/IP, DNS, or DHCP
• A proactive, solution-oriented way of working and strong problem-solving skills
• You enjoy driving topics independently and being a reliable on-site IT contact in Berlin and Potsdam
• Strong communication skills and the ability to explain technical topics clearly and patiently
• You like being on-site: at least 4 days per week in Berlin, more often or in Potsdam when needed
• Fluent English and German at B2/C1 level

Why you will love working with us

Impact everyone feelsYour work keeps our teams running smoothly. With a stable, secure, and modern IT environment, you create the basis for research and product development to move forward efficiently, backed by the long-term perspective of the Hasso Plattner Foundation.

More than classic IT supportExpect varied tasks around Modern Workplace, Identity & Access Management, endpoint security, and automation. You don't just fix problems, you actively develop our internal IT landscape and shape sustainable solutions.

Small team, big scope to shapeIn our IT team you take on responsibility early and can actively shape processes, tools, and standards. Your ideas directly improve the working environment for everyone and make our IT more efficient, secure, and future-proof.

We also offer a permanent contract, 30 vacation days, a training budget, a Deutschlandticket, additional private health insurance, and more.

Good to know

We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and people with disabilities or chronic illnesses.

If you need support or special assistance during the application or interview process due to a disability, please let us know and we are happy to accommodate you as much as possible.

About us

Data4Life is a nonprofit organization with the vision of making the world a healthier place. With an international team, we work together on the mission to digitize health research. By linking technology and research, we make health data available to research in a comprehensive, digital and secure way. Our interdisciplinary team in Potsdam, Berlin and Singapore brings together experts from fields such as product development, digital engineering, data security and science. Data4Life was founded in 2017 and is funded by the Hasso Plattner Foundation.

We care about Diversity: Many different lives, careers, and development paths lead to Data4Life. We welcome experts from a wide range of backgrounds and experiences to our international team, offering everyone equal opportunities to be themselves and develop to the best of their abilities. Diversity, equality, and inclusion are not just nice words at Data4Life – we put them into practice in all of our activities and projects, striving to incorporate them in our everyday lives. For this reason, we signed the Charta der Vielfalt (Diversity Charter) in 2022.