2nd Level Support Engineer (all genders)

valantic; Frankfurt; On-site; EUR 52,000 - 75,000; Full time

Benefits offered by this job

Induction program

International environment

Flexible working hours

Professional development opportunities

Team activities

Job summary

valantic is seeking a 2nd Level Support Engineer to join the iTrader/IMM team. You will handle customer inquiries, analyze issues, and assist with installations and updates on customer systems.

The role involves training, international collaboration, and ongoing professional development within the Financial Services Automation division. You will work with banks, brokers, and fintechs, providing expert support for electronic trading platforms across stocks, currencies, and other assets.

Qualifications

• Fluency in German and good written and spoken English.
• Good to very good knowledge of operating systems (Linux and Windows).
• Knowledge of Git and/or Ansible.

Responsibilities

• Record, analyze, and reproduce customer inquiries after initial help desk logging.
• Troubleshoot including remote analysis of customer systems.
• Manage infrastructure; collaborate with operations team and ASP operations.
• Coordinate between customers, development, and test teams to resolve issues.
• Monitor open inquiries and tickets; communicate solution-oriented updates to customers.

Skills

German language fluency

English language fluency

Operating systems knowledge

Education

IT Specialist in System Integration or equivalent experience

Tools

Git

Ansible

Job description

Effective Field

As part of the iTrader/IMM team, you will be responsible for providing customer support for our applications in the electronic trading sector. Within valantic’s “Financial Services Automation” division, you will be entrusted with supporting our clients—banks, brokers, fintechs—in the exciting world of electronic trading in stocks, currencies, cryptocurrencies, and many other assets, where we offer customized system solutions and platforms.

Responsibilities

• Recording, analyzing, and reproducing customer inquiries and issues after they have been initially logged by the help desk.
• Troubleshooting, including remote analysis of customer systems.
• Infrastructure management; increasing involvement in ASP operations and collaboration with the operations team.
• Communication and coordination between customers, development, and test teams.
• Solution-oriented communication with customers, monitoring open customer inquiries and tickets.
• Installing the product and updates on customer systems, and providing support for projects and Professional Services.
• Conducting internal and external training as needed.

Must Have

• IT Specialist in System Integration or comparable professional experience in the IT field; a degree in a scientific discipline; career changers and entry‑level candidates are also welcome.
• Good to very good knowledge of operating systems (typically Linux and Windows) as well as common standard software.
• Knowledge of Git and/or Ansible.
• Fluency in German and good written and spoken English.
• Independent, structured, and meticulous work style; solution-oriented with excellent communication skills.
• A strong team spirit, as well as creativity and tenacity in problem-solving.
• Eagerness to learn, flexibility, and the ability to work under pressure.
• Database knowledge.

Nice To Have

• Basic networking knowledge (TCP/IP, routers, firewalls).
• Enjoyment of providing technical support.
• Experience with software in the banking sector.
• A passion for learning, flexibility, and the ability to thrive under pressure.
• Basic programming skills (e.g., bash, Python, or C++).

What you can expect

• We don't throw you in at the deep end, but offer you a professional and personal induction.
• We enable you to work independently in an international environment.
• We want to grow! And you can do that too! We promote your further development with offers that suit you.
• Work-life balance is not just a slogan for us, but is lived every day, especially through our flexible working time models.
• Technology, lifestyle or mobility – you choose what you need from our numerous benefits.
• We are a team. This is also reflected in joint employee and sports activities.

If you are passionate about working with clients and keen to support valantic FSA as a 2nd Level Support Engineer (all genders), we want to hear from you. Become a part of our international and motivated team with your goals, ideas and wishes and APPLY NOW!