IT Specialist (m/f/d) apprenticeship for System Integration 2027

DocuWare Europe GmbH; Germering; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Training salary

Personal Education Days

English Conversation

Team events

Flexible work location

Modern hardware

Learning materials

Vacation days

Deutschlandticket

Job summary

The DocuWare Europe GmbH in Germering invites you to join its 3-year IT Specialist (m/f/d) apprenticeship for System Integration. You will rotate through Support and Corporate IT, learning our software from the ground up, with start on 01.09.2027.

The program includes remote support tasks, collaboration with international teams, and a buddy onboarding. Benefits include a structured training salary, 30 days of vacation, modern hardware, and time for exam preparation, plus flexible work up to once

Qualifications

• You have a Realschulabschluss (approx. GCSE) or Abitur (approx. GCE).
• You speak fluent German and English.
• Technology and IT are your passion.
• You are curious and motivated to learn with the latest technologies.
• You enjoy communicating with customers via email and/or phone.
• You approach tasks in a structured and reliable manner.
• You want to learn and grow in a large apprentice team.

Responsibilities

• Support: assist with solving problem cases and document in the ticket system.
• Communicate daily via phone or email and provide remote support to customers and partners.
• Corporate IT: assist employees with hardware and software issues, analyze IT security questions, and maintain software solutions and IT infrastructure.
• Gain insights into other departments to understand the product lifecycle of DocuWare.

Job description

IT Specialist (m/f/d) apprenticeship for System Integration 2027

trainee full-time position

Germering / Germany

Your hiring partner

Are you a strong communicator and interested in the latest developments in IT, such as artificial intelligence or cloud solutions?
Then theIT Specialist (m/f/d) apprenticeship for System Integration is exactly right for you. During your 3-year apprenticeship, you'll rotate through different departments and learn our software from the ground up.
Training start: 01.09.2027

• During your apprenticeship, you will be focused on two departments, Support and Corporate IT. Additionally, youï’ll gain exciting company-wide insights.
• In Support, youï’ll assist with solving problem cases. You track and document these in our ticket system. You communicate daily via phone or email and ensure through remote support that our customers and partners can work seamlessly with our software.
• In Corporate IT, you support all employees with any hardware and software issues they encounter. You analyse error messages and IT security questions submitted via the ticket system, process them, and ensure that IT runs smoothly in the company. Maintaining various software solutions and IT infrastructure are also part of your daily tasks.
• Additionally, youï’ll gain further insights into other departments to understand the product lifecycle of DocuWare.

What you need to succeed

• You have a Realschulabschluss (approx. equivalent to UK GCSE) or Abitur (approx. equivalent to UK GCE).
• You speak fluent German and English appointments are no great challenge for you.
• Technology and IT are your passion.
• You are curious and motivated to find solutions with the latest technologies.
• You enjoy communicating and have fun with customer contact via email and/or phone.
• You approach your tasks in a structured and thoughtful manner and people can rely on you.
• You are curious, motivated, and want to learn and grow together in a large apprentice team (more than 20 colleagues across all training programs!).

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Individual support: Our Education Hub – a department created specifically for training – with a qualified training team and helpful colleagues supports you throughout your entire apprenticeship.
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Attractive Training Incentives:
  • Training salary (€1,125 in year 1 / €1,225 in year 2 / €1,335 in year 3)
  • 5 Personal Education Days
  • English Conversation
• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location: You work primarily in our modern office, but as an apprentice you can also work from home up to once a week.
• Modern company hardware: New DELL-notebook for optimal work.
• Learning materials: Withus you get time and materials for exam preparation.
• Well-earned rest: 30 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Unique benefits:Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters: DocuWare subsidizes your company pension plan!
• And last but not least, job security: In our long-established and steadily growing company with excellent opportunities for permanent employment after your apprenticeship.
• Family First:Preferred enrollment in our selected daycare center in Germering (no guarantee).
• Buddy Program: Youï’ll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

For better insights, check us out on Instagram !

We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.

Decent

We are respectful, helpful and reliable when working with customer, partners and colleagues.

Dynamic

We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.

We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.