IT Helpdesk Support Technician

Jobtailor; Deutschland; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an IT support specialist to handle Tier 1–2 tickets, set up workstations, and support Office 365 for US-based clients. You will troubleshoot printers, VPNs, and authentication issues while maintaining clean ticketing records.

Ideal candidates have 1–2 years in IT support, fluent English, and familiarity with Windows and Office 365. Full-time role with occasional onsite visits in a hybrid arrangement.

Qualifikationen

• 1–2 years of experience in IT support or a helpdesk role.
• Fluent English — you’ll be speaking directly with US-based clients in professional environments.
• Familiar with Windows and Office 365 basics.
• Chicago timezone aligned (CST), full-time availability.
• Coachable, responsive, and takes ownership without being chased.
• A+ or Microsoft 365 certifications are a plus, not a requirement.

Aufgaben

• Handling Tier 1–2 support tickets — hardware, software, connectivity, peripherals
• Setting up workstations and accounts for new hires at client sites
• Supporting Office 365 — Outlook, Teams, SharePoint, One Drive
• Troubleshooting printers, VPN, and authentication issues
• Keeping tickets, documentation, and asset records clean and up to date
• Occasional onsite visits when remote support isn't enough

Kenntnisse

Tier 1–2 support

Windows OS

Office 365

Printer & VPN troubleshooting

Documentation & ticketing

Onsite visit readiness

Tools

Windows OS

Office 365

Jobbeschreibung

• Handling Tier 1–2 support tickets — hardware, software, connectivity, peripherals
• Setting up workstations and accounts for new hires at client sites
• Supporting Office 365 — Outlook, Teams, SharePoint, One Drive
• Troubleshooting printers, VPN, and authentication issues
• Keeping tickets, documentation, and asset records clean and up to date
• Occasional onsite visits when remote support isn't enough

Requirements

• 1–2 years of experience in IT support or a helpdesk role
• Fluent English — you'll be speaking directly with US-based clients in professional environments
• Familiar with Windows and Office 365 basics
• Chicago timezone aligned (CST), full-time availability
• Coachable, responsive, and takes ownership without being chased
• A+ or Microsoft 365 certifications are a plus, not a requirement