IT Desktop Support Technician – 2nd Shift

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an IT Support professional to provide remote and on-site assistance for nationwide clients. You will diagnose and resolve a broad range of issues, including server, virtualization, SAN, network, and security problems, coordinating with vendors when needed.

The role emphasizes strong customer service, problem solving, and meticulous follow-up, with a preference for Windows Server/Exchange experience and MCSE certifications.

Qualifikationen

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Aufgaben

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Kenntnisse

Customer service

Communication skills

Organizational skills

Detail oriented

Problem solving

Technical troubleshooting

Ausbildung

Bachelor’s Degree in IT or related field

Tools

Remote connection tools

Internal ticketing system

Monitoring consoles

MS Office

Jobbeschreibung

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Requirements

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Core Competencies

Demonstrates expertise in providing remote and on-site technical support, with a strong focus on problem-solving, technical troubleshooting, and customer service. Proficient in managing complex client issues and performing Root Cause Analysis to ensure effective resolution.

Highest-signal resume keywords

• Windows Server Administration
• Technical Troubleshooting
• Customer Service Skills
• Virtualization Experience
• MCSE Certification

ATS Optimization Keywords

Hard Skills

• Technical Troubleshooting
• Server Administration
• Network Administration
• Software Deployment
• Root Cause Analysis
• Document Management
• Virtualization
• SAN Management
• Windows Desktop Support
• Exchange Infrastructure

Soft Skills

• Customer Service Skills
• Communication Skills
• Organizational Skills
• Detail Oriented
• Problem Solving

Certifications & Qualifications

• MCSE

Industry Keywords

• IT Support
• Client Support
• Technical Support
• Virtualization
• Networking Issues

Tools & Technologies

• Remote Connection Tools
• Internal Ticketing System
• Monitoring Consoles
• MS Office