IT First Level Support Logistic (f/m/d)

Galaxus Germany GmbH; Neuenburg am Rhein; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Shuttle service

Exclusive employee shop conditions in[

EDU points for professional developm

Job summary

Galaxus Germany GmbH in Neuenburg am Rhein is seeking a dedicated IT First-Level Supporter for our logistics site. You will be the first point of contact for IT issues, helping keep operations running smoothly across a two-shift schedule (05:00–23:00; Saturday 05:00–18:00).

You troubleshoot hardware and network problems, support employees with devices such as scanners and label printers, replace defective hardware, and coordinate with 2nd Level Support to implement lasting solutions.

Qualifications

• Basic understanding of IT hardware, networks, and IT systems in a logistics environment.
• Experience with endpoint devices (scanners, label printers, handheld terminals).
• Ability to diagnose issues, reset devices, perform simple configurations.

Responsibilities

• Be the first point of contact for IT hardware incidents on the logistics floor.
• Troubleshoot issues and support employees to keep operations running.
• Escalate and collaborate with 2nd Level Support when needed.
• Set up workstations, cabling, and network connections.
• Replace defective hardware and coordinate with external IT partners.
• Share knowledge with staff to reduce recurring issues.

Skills

IT hardware

Networking

IT systems in logistics

Endpoint devices experience

Diagnostics

Curiosity & adaptability

IT education (advantage)

Education

IT-related education (e.g., Fachinformatiker/in)

Job description

As the top Swiss e-commerce platform, with a crew of over 4’000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.

We are looking for a dedicated, quality-focused, and resilient IT First-Level Supporter to join our dynamic logistics site in Neuenburg am Rhein and help us make the most of its potential.

Working in a two-shift model (05:00–23:00 / Saturday 05:00–18:00), you’ll be the first point of contact when unexpected IT issues occur. You’ll help troubleshoot problems, support our employees, and make sure our operations keep running smoothly.

Your responsibilities

• First point of contact for all IT hardware incidents on the logistics floor
• Share knowledge and procedures with logistics employees during troubleshooting, so recurring issues can be solved independently
• Resolve incidents directly on-site or guide staff to the correct escalation path
• Act as on-site liaison for external IT partners during Pickett/Blocker emergencies
• Procure IT hardware for new and existing workstations Set up workstations including physical cabling and network connection
• Replace defective hardware
• Collaborate with 2nd Level Support (System Engineers / ICT): escalated, implement, and validate proposed solution

Your skills

• Basic understanding of IT hardware, networks, and IT systems in a logistics environment
• Practical experience with endpoint devices: scanners, label printers, handheld terminals, industrial hardware
• Ability to perform diagnostics, resets, cabling, and simple configurations
• Comfortable learning new tools quickly — formal deep expertise is less important than curiosity and adaptability
• A background or education in IT (e.g., Fachinformatiker/in) is an advantage, but not mandatory
• You build trust through consistent and reliable actions
• You use creativity and initiative to solve problems and achieve goals

Why start with us?

• Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach
• Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas
• Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes
• Flexibility and freedom: Every position is possible with an 80% workload
• Rapid growth: With us, growth is a continuous journey. We also support you with EDU points (1600 € or 2000 minutes) per year for your professional development so there’s no risk of you getting stuck in a rut
• More benefits: 28 days of holiday, exclusive employee conditions in our online shop, a shuttle service and other benefits

Diversity is our culture.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.