First Level Support Logistic (f/m/d)

Galaxus Germany GmbH; Neuenburg am Rhein; Remote; EUR 35,000 - 52,000; Full time

Benefits offered by this job

28 days holiday

Shuttle service

Exclusive employee conditions in our在线

EDU points for development

Job summary

Galaxus Germany GmbH is seeking a detail-oriented logistics operations assistant to support smooth warehouse processes. You will act as the first point of contact for on-site operational issues, assist colleagues with questions about logistics workflows, and help with goods receipt, dispatch, and order picking.

You will document disruptions clearly, contribute to process standardization, and look for improvement opportunities.

Qualifications

• Experience in first-level support in logistics or similar operational environment.
• Solid understanding of logistics workflows and warehouse processes.
• Familiarity with warehouse management, ERP, or ticketing systems is advantageous.
• Careful, traceable documentation and ability to multitask.

Responsibilities

• Serve as the first point of contact for operational issues in warehouse logistics.
• Assist employees with questions and disruptions related to logistics processes and systems.
• Receive, analyze, and support resolution of problems in goods receipt, dispatch, order picking, or disposal.
• Document process and system disruptions clearly and escalate complex cases.
• Help standardize and continuously improve processes.

Skills

First-level logistics support

Logistics workflows

Warehouse management

ERP systems

Ticketing systems

Documentation & traceability

Process improvement

Tools

Warehouse Management Systems

ERP

Ticketing systems

Job description

As the top Swiss e-commerce platform, with a crew of over 4’000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.

In this role, you support the smooth running of operational processes by handling support requests, quality checks, and inventory-related tasks. Your meticulous and team-oriented approach contributes to efficient order processing.

Your responsibilities

• You serve as the first point of contact for operational issues in warehouse logistics, working closely with the on-site teams
• You assist employees with questions and disruptions related to logistics processes and systems
• You receive, analyze, and support the resolution of problems in the areas of goods receipt, goods dispatch, order picking, or disposal
• You document process and system disruptions in a clear and traceable manner and elevate complex cases to the appropriate interfaces
• Through your structured way of working, you help standardize and continuously improve processes

Your skills

• Ideally, you already have experience in first-level support in logistics or in a comparable operational environment
• You have a solid understanding of logistics workflows and operational processes in warehouse logistics
• You are comfortable working with digital systems; knowledge of warehouse management, ERP, or ticketing systems is an advantage
• You work carefully, document in a traceable manner, and maintain an overview even when handling multiple topics simultaneously
• You identify improvement potential and actively contribute to the further development of processes
• You build trust through consistent and reliable actions
• You use creativity and initiative to solve problems and achieve goals

Why start with us?

• Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach
• Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas
• Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes
• Flexibility and freedom: Every position is possible with an 80% workload
• Rapid growth: With us, growth is a continuous journey. We also support you with EDU points (1600 € and 2000 minutes) per year for your professional development so there’s no risk of you getting stuck in a rut
• More benefits: 28 days of holiday, exclusive employee conditions in our online shop, a shuttle service and other benefits

Diversity is our culture.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.