IT Desktop Support Engineer

Excis Compliance; Leinfelden-Echterdingen; On-site; EUR 42,000 - 56,000; Full time

Job summary

Excis Compliance seeks an experienced IT Desktop Support Engineer (L2) for on-site support at a client's location in Leinfelden-Echterdingen, Germany. The role focuses on reliable desktop and end-user support, incident handling through ticketing, and delivering high customer satisfaction.

The candidate should have 2–3 years' desktop support experience, strong troubleshooting, and excellent English communication. German citizenship is required.

Qualifications

• Bachelor's degree or diploma in IT, CS or related field.
• 2–3 years of desktop/IT support experience.
• Experience with IT ticketing systems.

Responsibilities

• Provide Level 2 desktop support and end-user assistance.
• Troubleshoot hardware, software, and end-user issues.
• Manage incidents and service requests via ticketing system.

Skills

Desktop support

End-user support

Incident management

Education

Bachelor's degree or diploma in IT/CS or related field

Job description

Company: Excis Compliance

About the Role

Excis Compliance is looking for an experienced IT Desktop Support Engineer (L2) to provide on-site IT support at our client's location in Leinfelden-Echterdingen, Germany.

The successful candidate will be responsible for delivering reliable desktop and end-user support, managing IT incidents and service requests through a ticketing system, and ensuring a high level of internal customer satisfaction.

This role is ideal for an IT support professional with strong technical troubleshooting skills, excellent communication abilities, and a customer-focused approach.

Key Responsibilities

• Provide Level 2 desktop support and end-user technical assistance.
• Troubleshoot and resolve hardware, software, desktop, and end-user issues.
• Manage incidents and service requests through the designated ticketing system.
• Deliver timely and effective technical support while maintaining service quality.
• Build strong working relationships with users and internal stakeholders.
• Communicate technical issues and resolutions clearly in English.
• Travel occasionally to spoke hubs or smaller client sites as required.
• Follow established IT support procedures, security policies, and service standards.

Requirements

Education and Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 2–3 years of relevant experience in desktop support, IT support, or end-user computing.
• Previous experience working with an IT ticketing system.

Technical Skills

• Desktop support and troubleshooting.
• End-user support and incident management.
• Familiarity with ticketing systems and IT service processes.

Behavioural Skills

• Excellent communication and interpersonal skills.
• Strong relationship-building and customer service abilities.
• A proactive, professional, and solution-oriented approach.
• Ability to work effectively in an on-site client environment.

Language and Eligibility

• English proficiency at C1 level.
• German citizenship is a mandatory requirement for this position.

Working Conditions

• Full-time, on-site assignment at the client's location.
• Expected working hours: approximately 9:00 AM–6:00 PM, subject to confirmation.
• Occasional travel to spoke hubs or smaller sites may be required.
• Local German employment with direct full-time employment.
• Standard background, criminal record, and credit checks apply as part of the recruitment process.
• Travel to other sites may be required, personal vehicle and driver's license is required.

Why Join Excis Compliance?

Join a global IT services organization supporting enterprise clients and delivering technology solutions across international markets. Be part of a team committed to reliable IT operations, responsive technical support, and excellent customer service.