IT Client Support Engineer (Remote, Contract)

INFUSE; Altenhausen; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

INFUSE is searching for an IT Client Support Engineer to deliver exceptional technical support and enhance user experience within a collaborative team. The ideal candidate will have practical experience in IT support, proficiency in Windows and macOS environments, and a commitment to high-quality service.

Qualifikationen

• Minimum 2-3 years of experience in IT support.
• Proficient in Windows 10/11 and macOS.
• Familiar with ITIL framework and networking concepts.

Aufgaben

• Provide Level 1 technical support to users.
• Log, track, and escalate support tickets effectively.
• Collaborate with teams to enhance IT service delivery.

Kenntnisse

Technical Support

Communication

Collaboration

User Needs Focus

Analytical Abilities

Ausbildung

Relevant IT Certifications

Tools

Microsoft 365

Google Workspace

Entra ID

Mobile Device Management

Jobbeschreibung

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• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
  
  

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
  
  

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

Key Responsibilities:

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
• Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
• Maintain a high level of user satisfaction by delivering exceptional service and support.
• Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
• Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
• Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
  
  

Qualifications:

• Minimum 2-3 years of experience in remote IT support or a similar role.
• Proficient in the administration of Windows 10/11 and macOS environments.
• Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
• Hands-on experience with Entra ID (former Azure Active Directory).
• Familiarity with the ITIL framework and a foundational understanding of networking concepts.
• Experience with Mobile Device Management (MDM) solutions is a plus.
• Knowledge of modern AI tools like ChatGPT is a plus.
  
  

Personal Competencies:

• Outstanding collaboration and communication skills that foster teamwork across diverse groups.
• Proficient in written and spoken English (Advanced).
• Excellent analytical abilities with a keen attention to detail.
• Strong focus on user needs and a commitment to delivering quality service.
• Positive attitude, flexibility, and proactive approach to problem-solving.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
• Experience working within multinational teams is desirable.
  
  

Work schedule:

• Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
• Days-off on US national holidays.
• Reduced Fridays during summer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Industries

  Food and Beverage Services

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