Interpreting Operations Manager

Medium; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading language service provider is seeking an Interpreting Operations Manager in Germany to optimize and manage interpreting operations fully remotely. This strategic role entails overseeing project execution, ensuring high quality and efficiency while fostering strong relationships across teams. The ideal candidate has over 5 years of management experience in the interpreting industry and deep knowledge of operations and technologies. The company offers a collaborative environment and opportunities for professional growth.

Leistungen

Fully remote working environment

Opportunities for professional growth

Exposure to international projects

Qualifikationen

• 5+ years of management-level experience in the interpreting industry.
• Deep knowledge of interpreting operations and industry standards.
• Strong understanding of interpreting tools and AI applications.

Aufgaben

• Oversee all interpreting projects ensuring quality and efficiency.
• Support project managers and operations staff for optimal performance.
• Improve operations processes and resource allocation models.

Kenntnisse

Management leadership in interpreting

Process optimization

Negotiation and conflict-resolution

Fluency in English and other languages

Jobbeschreibung

We are currently looking for an Interpreting Operations Manager in Germany.

This role offers the opportunity to lead and optimize large-scale interpreting operations within a fully remote, global environment. You will oversee the end-to-end execution of interpreting projects, ensuring quality, efficiency, and profitability across diverse client engagements. Working closely with project managers and cross-functional teams, you will drive operational excellence through clear processes, performance tracking, and continuous improvement. The position has a strong leadership and strategic dimension, combining people management, process optimization, and risk mitigation. Your work will directly impact service quality, client satisfaction, and operational scalability. This role is ideal for a senior operations leader who thrives in dynamic, fast-evolving environments.

Accountabilities:

• Oversee the execution of all interpreting projects, ensuring high-quality, timely, and cost-effective delivery across multiple teams.
• Supervise and support project managers and operations staff, providing guidance, structure, and performance oversight.
• Own and continuously improve interpreting operations processes, workflows, and resource allocation models.
• Ensure profitability and cost efficiency by monitoring budgets, utilization, and operational performance.
• Develop and maintain tracking systems and KPIs to measure quality, productivity, and client satisfaction.
• Proactively identify risks, obstacles, and dependencies across projects, implementing solutions to mitigate impact.
• Ensure clear, consistent communication across interpreting teams, operations divisions, and internal stakeholders, including visibility into large-scale initiatives and progress against goals.

Requirements:

• More than 5 years of management-level experience within the interpreting industry.
• Deep knowledge of interpreting operations, industry standards, evolving technologies, and process optimization.
• Strong understanding of interpreting tools and the application of AI within language services operations.
• Proven experience managing operating budgets and making strategic decisions to improve efficiency and reduce costs.
• Demonstrated ability to build systems, support teams, and foster strong cross-functional relationships.
• Excellent negotiation, mediation, presentation, and conflict-resolution skills.
• Strong written and verbal communication skills, with experience engaging senior leadership.
• Comfort working in ambiguous, fast-changing organizational environments.
• Fluency in English and at least one additional language; more languages are a plus.

Benefits:

• Full-time, fully remote role with a global working environment.
• Opportunity to lead and shape interpreting operations at a senior level.
• Exposure to international clients, large-scale projects, and modern language technologies.
• Collaborative, cross-cultural team environment.
• Professional growth within a mission-driven, operations-focused organization.