Internship - Spanish International Tourism Management (Berlin-based)

Juvigo GmbH; Berlin; On-site; EUR 6,696; Full time

Benefits offered by this job

Active collaboration in a fast-growing company

Flexible working hours and full compensatory time off

Competitive salary of 600€/month

Monthly allowance for home-office

Job summary

A dynamic tourism company in Berlin is seeking a Customer Communication Intern to join our international team. The role involves managing customer communications, identifying new partners, and maintaining existing partnerships. Candidates should be fluent in Spanish and English, possess strong organizational and communication skills, and be willing to develop their professional career in an intercultural environment. This internship is a mandatory part of your university program and lasts at least 5 months.

Qualifications

• Strong organizational skills to manage multiple processes effectively.
• Excellent written and verbal communication in Spanish and English.
• Experience in customer service or sales is a plus.

Responsibilities

• Manage customer communications and bookings via various channels.
• Identify and acquire new summer camp partners.
• Maintain relationships with existing partners and handle their inquiries.
• Create and update camp content on the platform.
• Work on online marketing channels and analyze campaign performance.

Skills

Customer-oriented communication

Multitasking abilities

Fluency in Spanish

Fluency in English

Attention to detail

Writing and editing skills

Education

Mandatory internship as part of university program

Job description

What We Offer

• Active collaboration in a fast-growing company
• Work-life balance: flexible working hours, full compensatory time off for accumulated overtime and monthly allowance for home-office
• A lot of responsibility in an international team, right from the very beginning
• Office in the middle of vibrant Berlin-Kreuzberg
• Regular meetings with the international teams
• Competitive salary (Bachelor/Master 600€/month)

Your Tasks And Responsibilities

• Customer Communication Management: You work well-structured and goal-oriented in our customer service (in Spanish), with customers who want to book a camp or have already booked via phone, e-mail or WhatsApp
• B2B Sales Management: You identify and acquire new Spanish summer camp organizers, broaden our overall partner network and maintain our database. You also identify and acquire external sales partners.
• Account Management: You handle the contact with our existing partners (creating & updating programmes, creating invoices, adding new trips)
• Product Management: You create and maintain camp content on your platform as part of our content team (travel description, FAQ, illustrations)
• Digital Marketing Management: You work on our main online marketing channels (SEO, social media, newsletters) and analyse the campaigns with professional tracking tools

Your profile

• You like working with an ambitious team
• You are customer-oriented and communicate clearly and empathetically via phone, email, and WhatsApp
• You are well-organized and able to manage several processes at the same time (bookings, partner communication, content creation)
• You like writing and editing texts, with a strong sense for details and perfect grammar
• You are fluent in Spanish and English
• Knowledge of other languages (German, Dutch, Portuguese, French, Italian) is a plus
• You are interested in developing your career in a dynamic, intercultural environment
• The internship is mandatory part of your university program and lasts at least 5 months
• Bonus: You attended a summer camp - as a participant or as a camp counselor

About Us

Juvigo is Europe’s most comprehensive booking platform for holiday camps and youth trips and one of the fastest growing tourism companies in Europe. We are particularly characterized by our growing diversity and constant professionality. Our international team is located in Berlin Kreuzberg.

Language

Spanish

Department

Juvigo