Internship - Portuguese Travel Customer Advisor & Content Marketing (Berlin-based)

Tmoose; Berlin; Vor Ort; EUR 5.700 - 7.700; Teilzeit

Benefits dieser Stelle

Flexible hours

Compensatory time off for overtime

Home-office allowance

Office in Berlin Kreuzberg

Zusammenfassung

Juvigo invites you to join our Berlin-based team as an internship in customer operations and content management. You will interact with customers to book camps, manage bookings, and coordinate with camp operators daily to ensure smooth workflows.

You will contribute to product and content updates, write engaging descriptions, and support online marketing efforts. This role suits a motivated, detail-oriented student seeking international experience in a dynamic, intercultural environment.

Qualifikationen

• You like working with an ambitious team.
• You are customer-oriented and communicate clearly and empathetically via phone, email, and WhatsApp.
• You are well-organized and able to manage several processes at the same time (bookings, partner communication, content creation).
• You like writing and editing texts with a strong sense for detail and grammar.
• You are fluent in Portuguese and English.
• Knowledge of other languages (German, Dutch, Spanish, French, Italian) is a plus.
• The internship is a mandatory part of your university program and lasts at least 3 months.
• Bonus: You attended a summer camp as participant or coach.

Aufgaben

• Customer Communication Management in our service team (Portuguese) via phone, email or WhatsApp.
• Booking Management to ensure smooth processing of bookings.
• Account Management with camp operators to maintain process flow and relationships.
• Product Management to create and maintain camp content on our platform.
• Digital Marketing Management across main channels and campaign analysis with tracking tools.

Kenntnisse

Customer communication

Organizational skills

Content creation

Portuguese language

English language

Multilingual capability

Team collaboration

Ausbildung

University internship requirement

Tools

SEO

Social media

Newsletters

Content platform management

Jobbeschreibung

What we offer

• Active collaboration in a fast-growing company
• Work-life balance: flexible working hours, full compensatory time off for accumulated overtime and monthly allowance for home-office
• A lot of responsibility in an international team, right from the very beginning
• Office in the middle of vibrant Berlin-Kreuzberg
• Regular meetings with the international teams
• Competitive salary (Bachelor/Master 600€/month)

Your tasks and responsibilities

• Customer Communication Management:You work well-structured and goal-oriented in our customer service (in Portuguese), with customers who want to book a camp or have already booked via phone, e-mail or WhatsApp
• Booking Management: You manage bookings efficiently and proactively, ensuring that the whole process runs smoothly and flawlessly
• Account Management: You stay in contact with our camp operators on a daily basis to ensure the flow of processes and build strong relationships
• Product Management: You create and maintain camp content on our platform as part of our content team (travel description, FAQ & others)
• Digital Marketing Management: You work on our main online marketing channels (SEO, social media, newsletters) and analyse the campaigns with professional tracking tools

Your profile

• You like working with an ambitious team
• You are customer-oriented and communicate clearly and empathetically via phone, email, and WhatsApp
• You are well-organized and able to manage several processes at the same time (bookings, partner communication, content creation)
• You like writing and editing texts, with a strong sense for details and a perfect grammar
• You are fluent in Portuguese and English
• Knowledge of other languages (German, Dutch, Spanish, French, Italian) is a plus
• You are interested in developing your career in a dynamic, intercultural environment
• The internship is mandatory part of your university program and lasts at least 3 months
• Bonus: You attended a summer camp - as a participant or as a camp counselor

About Juvigo

Juvigo is Europe's most comprehensive booking platform for holiday camps and youth trips and one of the fastest growing tourism companies in Europe. We are particularly characterised by our growing diversity and constant professionality. Our international team is located in Berlin Kreuzberg.

Language

Portuguese

Department

Juvigo