Installer

JD DEVELOPMENT DE GmbH; Hamburg; On-site; EUR 36,000 - 48,000; Full time

Job summary

JD Logistics seeks an Installer to securely install home appliances and electronics at customer locations. You will unpack, assemble, and fit products to spec, conduct checks, and ensure customer satisfaction through clear guidance and professional service.

The role requires reading manuals, safe handling of tools, and a valid driver’s license. You’ll collaborate with dispatch to complete jobs efficiently and document outcomes for each installation.

Qualifications

• High school diploma or equivalent.
• Vocational training in appliance/electronics installation is a plus.
• Good mechanical and problem-solving skills.
• Ability to read and interpret manuals/diagrams.

Responsibilities

• Safely transport and deliver products to customer locations.
• Unpack, assemble, and install products per manufacturer specs.
• Perform pre and post-installation checks and testing.
• Educate customers on product usage and basic maintenance.
• Maintain tools and company vehicles in good condition.
• Complete installation reports and customer feedback forms.

Skills

Mechanical aptitude

Customer service

Read technical manuals

Time management

Physical fitness

Education

High school diploma

Vocational training in appliance or electronics installation

Tools

Power tools

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

As an Installer at JD.com, Inc., you will be responsible for the efficient and safe installation of a variety of products, ranging from home appliances and furniture to complex electronics, at customer locations. This role is crucial for ensuring customer satisfaction through professional service and accurate product setup.

Job Responsibilities

• Safely transport and deliver products to customer homes or businesses.
• Unpack, assemble, and install a diverse range of products according to manufacturer specifications and company standards.
• Conduct pre-installation checks and post-installation testing to ensure proper functionality.
• Educate customers on product usage, basic maintenance, and troubleshooting.
• Provide excellent customer service, addressing any questions or concerns professionally and courteously.
• Complete all necessary documentation, including installation reports, delivery confirmations, and customer feedback forms.
• Maintain tools, equipment, and company vehicles in good working order.
• Adhere to all safety protocols and company policies.
• Collaborate with dispatch and customer service teams to ensure timely and efficient installations.
• Identify and report any product defects or damage during the installation process.

Job Qualifications

• High school diploma or equivalent; vocational training or certification in a relevant field (e.g., appliance repair, electronics installation) is a plus.
• Proven experience in product installation, assembly, or a related field.
• Strong mechanical aptitude and problem-solving skills.
• Ability to read and interpret technical manuals and diagrams.
• Excellent customer service and communication skills.
• Ability to lift heavy objects and perform physical tasks repeatedly.
• Valid driver's license with a clean driving record.
• Familiarity with basic tools and power tools.
• Ability to work independently and manage time effectively.
• Flexibility to work varying schedules, including weekends and evenings, as required.

Equal Opportunity Statement

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.