IT Support Deskside Technician

bid.agency; Baden-Württemberg; On-site; EUR 42,000 - 66,000; Full time

Job summary

bid.agency is seeking an L2 IT Support Deskside Technician to join our IT team. You will provide hands-on technical support for hardware, software, and network issues, both on-site and remotely, ensuring systems run smoothly. The role requires 3+ years in IT support, solid Windows knowledge, and familiarity with ITIL processes.

You will maintain endpoints, perform OS updates, and support user accounts. Remote/software/network experience, ITSM tooling, and strong troubleshooting are essential.

Qualifications

• 3+ years in an IT support or helpdesk role (L1/L2).
• Solid understanding of Windows 10/11 environments.
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365.

Responsibilities

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1.
• Troubleshoot and resolve problems with Windows endpoints, including laptops, desktops, and peripherals.
• Install, configure, and maintain workstations, applications, and OS updates.
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365.
• Support onboarding/offboarding processes including device provisioning and decommissioning.
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow).
• Collaborate with L3 teams and vendors on complex technical issues.

Skills

3+ years IT support experience

Windows 10/11 knowledge

ITIL familiarity

Troubleshooting skills

Tools

Active Directory

Group Policy

Microsoft 365

ServiceNow

TCP/IP DNS DHCP VPN

Job description

We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you'll do

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

What we're looking for

• 3+ years of experience in an IT support or helpdesk role (L1/L2)
• Solid understanding of Windows 10/11 environments
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail

Join us in delivering high-quality IT support!