Information Technology Support Engineer

AVASO Technology Solutions; Ulm; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Global presence

Job summary

AVASO Technology Solutions Ltd in Ulm, Germany, is hiring a Level 2 IT End-User Computing (EUC) Support Engineer. This onsite role goes beyond traditional desktop support, covering modern workplace tech, AI-assisted tools, and enterprise infrastructure to deliver exceptional user experiences.

You will diagnose and resolve hardware and software issues, manage Microsoft 365 apps, support Apple devices, printers, and conferencing tech, and contribute to automation and knowledge base improvements

Qualifications

• 2+ years of professional IT onsite or deskside support.
• Strong knowledge of Windows 10 and Windows 11.
• Experience with ITIL processes focusing on incident management, request fulfillment, problem management and asset management.
• Experience with Office 365 and Outlook.

Responsibilities

• Provide on-site IT support, diagnosing and resolving hardware, software and OS issues while ensuring security and compliance.
• Support, install and troubleshoot Microsoft 365 apps (Outlook, Excel, Word, PowerPoint, Teams, OneDrive).
• Configure and troubleshoot Apple devices and other mobile endpoints.
• Install, configure and support printers, multifunction devices and VoIP phones.
• Assist with AV technologies in conference/meeting rooms and basic network equipment as needed.
• Handle on-site infrastructure tasks (racks, patch panels, switches, routers, firewalls, servers).
• Deploy and recover operating systems using PXE and SCCM.
• Manage incidents and service requests in the ticketing system and meet SLAs.
• Create and maintain knowledge base articles and documentation.

Skills

Windows 10/11 proficiency

EUC knowledge

Office 365 & Outlook

Remote support tools

ITIL incident & service delivery

Tools

ServiceNow

Remedy

VPN technologies

Active Directory

Job description

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking a highly skilled and forward-thinking Level 2 IT End-User Computing (EUC) Support Engineer to join our dynamic team. This role goes beyond traditional desktop support, requiring expertise in modern workplace technologies, AI-driven solutions, and enterprise infrastructure. The ideal candidate will be a technology champion, passionate about delivering exceptional user experiences, driving innovation, and supporting complex IT environments in a fast-paced, global organization.

Location: Ulm, Germany (Onsite)

Position type: Full-Time

Key Responsibilities:

• Provide on-site IT support, including the analysis, diagnosis, and resolution of hardware, software and operating system issues, while adhering to security, compliance and warranty requirement.
• Support, install and troubleshoot Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, Teams, OneDrive).
• Configure, support and troubleshoot Apple mobile devices and other mobile endpoints
• Install, configure and support printers, multifunction devices and VoIP phones
• Support and troubleshoot audio/video technologies in conference and meeting rooms
• Execution of on-site infrastructure tasks, including support for racks, patch panels, switches, routers, firewalls, servers and other enterprise hardware, as directed by the responsible remote teams.
• Deployment and recovery of operating systems using PXE and Microsoft Configuration Manager (SCCM).
• Independently handling incidents and service requests within the ticket management system.
• Ensuring the timely processing of all tickets in accordance with agreed Service Level Agreements (SLAs) and developing sustainable solutions to prevent ticket reopenings.
• Creating, maintaining and continuously improving knowledge base articles and documentation.
• Providing VIP/executive support in accordance with contractual agreements.
• Acting as the central point of contact for IT matters at the site, particularly when specialized support teams are unavailable (e.g., during major incidents).
• Actively participating in automation initiatives and measures for continuous service and process improvement.

Profile:

• At least 2 years of professional experience in IT onsite, deskside or end-user support
• Solid knowledge of Microsoft Windows operating systems (Windows 10 and Windows 11)
• Strong knowledge of end-user computing (EUC), remote support tools, Microsoft Office 365 and Outlook
• Good knowledge of VPN technologies and mobile device support is an advantage
• Experience with ITIL-based processes, particularly incident management, request fulfillment, problem management, change management and asset management
• Experience in managing and documenting IT assets, including replacement and buffer stocks
• Practical experience using ticketing systems such as ServiceNow, Remedy or comparable solutions
• Good understanding of service support processes and their practical application in a corporate environment
• Knowledge of Active Directory is desirable
• Experience supporting tablets and other mobile devices is an advantage
• Willingness and ability to move or transport IT hardware weighing up to 20 kg

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.