Information Governance Support Officer

Liverpool University Hospitals NHS Foundation Trust; Deutschland; Hybrid; EUR 22.000 - 36.000; Vollzeit

Benefits dieser Stelle

Flexible working

Hybrid working

Pension scheme

Career development

Zusammenfassung

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced Information Governance Officer (Access to Information) to support the Information Governance Team across the Northwest and beyond. You will log, triage and respond to subject access and FOI requests, ensuring compliance with Data Protection, GDPR and information security.

The role requires effective communication with NHS staff, patients and stakeholders, plus developing training, policies and reporting to support

Qualifikationen

• Experience with logging and triaging Subject Access and FOI requests.
• Knowledge of Data Protection Act, GDPR and information governance practices.
• Ability to communicate effectively with staff, patients and stakeholders.
• Proactive in training and supporting staff on IG policies.
• IT literate with MS Office and information security awareness.

Aufgaben

• Receive, log and triage subject access and FOI requests across multiple client organisations.
• Allocate requests to senior officers and liaise with clients to gather information.
• Undertake initial review of information for relevance and compliance.
• Monitor performance, progress and compliance with requests.
• Develop training and guidance on information governance.
• Assist in managing Datix and service desk incidents.
• Produce management reports and action plans for governance.

Kenntnisse

Subject access requests

FOI requests

Data protection

GDPR

Information governance

Training & guidance

Ausbildung

A level or equivalent

Level 6 or higher diplomas

ECDL

Continuous professional training

Tools

Microsoft Office

Information security tools

Security solutions

Jobbeschreibung

We are looking for and experienced and enthusiastic Information Governance Officer (Access to Information) to join our successful Information Governance Team working across Northwest and beyond As an MIAA Information Governance Officer, working within our Access to Information function, you will be earning up to £31,157 all within a flexible working environment. In your role you will provide support to existing NHS and Public Sector MIAA clients, individually, at place and at system level, to ensure that they meet highly complex legal and regulatory obligations in relation to Information Governance including confidentiality, information security, Data Protection, Freedom of Information and GDPR. The Successful Applicant We want driven people who think creatively about their work, are structured and self-motivated, embrace challenges and can resolve complex problems[DEL: . :DEL] The successful applicant will, Receive, log and triage subject access and freedom of information requests in respect of multiple client organisations, Allocate requests to senior officers and liaise with clients to define and receive relevant information to support a response to the request, Undertake initial review of information to ensure that it meets the request. Monitoring and report on performance, progress and compliance., The post is to provide support to the information assurance and access to information function., To be a recognised and proficient provider of information governance (IG) and access to information knowledge to support staff in their knowledge of data security and confidentiality, supported by technology and applications on behalf of the Assistant Director - Information Governance, developing and providing training, support and guidance to all levels of staff and management across the organisation and encouraging good practice. To understand and adhere to information governance (IG) and access to information legislation and policies. To undertake activities to assist in the implementation, monitoring and operational process of data protection and, specifically subject access and freedom of information requests, across multiple clients. To develop a knowledge of the Access to Records Act, Data Protection Act and any other relevant legislation as the role requires. Communicate effectively both internally and externally with colleagues, patients, and all stakeholders. To provide administrative and management support to the Information Governance Team and relevant client groups including scheduling; collation and provision of papers/reports; and action plan tracking and chasing. To assist in the investigation and management of Datix and service desk incidents pertinent to the role. To assist in producing staff awareness, training documentation and manuals for clients. To track and monitor compliance with contracts, service level agreements and legislation as pertaining to freedom of information and subject access request processing. To help drive the production of the Information Governance Management Reporting suite. To help monitor and maintain the subject access request mailboxes and provide effective communication for point escalation. Assist the team in reviewing subject access and freedom of information responses, ensuring appropriate redaction and using appropriate systems and tooling to action and record responses.

• Educated to A level standard, Level 6 (or above) or equivalent diplomas
• ECDL
• Evidence of continuous training in related areas
• Desirable criteria
• Professional qualification such as ISEB in GDPR/Data Protection
• Professional qualification such as Cyber Security Fundamentals or Practitioner, Demonstrable experience of successful multidisciplinary team working
• IT Literate (specifically in use of Microsoft Office products, security solutions and techniques)
• Experience of information security procedures and ability to evaluate process requirements
• Experience of investigations, advise and reporting on potentially complex/sensitive security incidents liaising with all levels of management
• Desirable criteria
• Extensive experience of working in the NHS and knowledge of multiple NHS systems, procedures and information flows
• Understanding of NHS performance and quality indicator requirements
• Experience of process re-design and audit procedures, Understanding and appreciation of the I.T developments in the NHS and broader security issues and developments
• Good understanding of internal information security initiatives and mandatory requirements
• Good understanding of GDPR and Data Protection Act 2018 as they apply to Information Security/IG
• Good understanding of Data Security Protection Toolkit and evidential requirements to support this, Good communication, negotiation and influencing skills for different target audiences
• Able to multi-task and prioritise activities on a risk based and operational criticality basis to meet deadlines, maximise efficiency and optimise service provision
• Good motivational and organisational skills
• Able to meet targets and achieve deadlines
• Good interpersonal and presentational skills. Confident, persuasive, convincing and assertive regarding compliance with policy and expected process

MIAA is an NHS Shared service, hosted by Liverpool University Hospitals NHS Foundation Trust. MIAA is the predominant provider of internal audit services to over 60+ NHS and public sector organisations in the Northwest and beyond. MIAA offer clients a number of services in addition to internal audit including Solutions: Information Governance, Anti-Fraud, Technical Risk Assurance, Clinical Coding and Healthcare Quality. MIAA's budgeted turnover is 16 million, which is demonstrative of the organisation's ambitious and strategic goals. Staff benefit from flexible/hybrid working, a generous pension scheme, protected learning time and opportunities for development and career progression. We promote a respectful, supportive and flexible working environment and operate zero tolerance to bullying, harassment and discrimination. We particularly welcome applications from Black, Asian and minority ethnic communities, LGBTQ+ individuals, disabled people, carers, returners and other under-represented groups. Applicants with a disability who meet the essential criteria will be offered an interview, and reasonable adjustments will be made throughout recruitment and employment. Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.