Assistant Service Manager

Liverpool University Hospitals NHS Foundation Trust; Deutschland; Remote; EUR 37.000 - 54.000; Vollzeit

Zusammenfassung

Liverpool University Hospitals NHS Foundation Trust is seeking an Assistant Service Manager to support Respiratory and Sleep Medicine within the Medicine Division. Reporting to the General Service Manager, you will monitor operational performance, lead administrative teams and drive service improvements and cost management across the specialty.

The role requires strong leadership, communication and collaboration with clinical and non‑clinical colleagues to enhance patient pathways, quality and

Qualifikationen

• Degree level or equivalent required.
• Postgraduate management qualification or equivalent with evidence of operational delivery responsibility.
• Knowledge of computerised financial, management and workforce information systems.

Aufgaben

• Monitor and support delivery of business and workforce plans.
• Ensure systems and processes manage quality, risk, assurance and involvement.
• Take line management responsibility for designated services and functions.

Kenntnisse

Operational management

KPI monitoring

Budget management

Leadership

Communication skills

Ausbildung

Degree level or equivalent

Postgraduate management qualification

NHS governance knowledge

Tools

Budget management systems

Workforce information systems

Office software

Jobbeschreibung

An exciting opportunity has arisen within the Medicine Division at Aintree University Hospital, part of the University Hospitals of Liverpool Group, for an Assistant Service Manager to support Respiratory and Sleep Medicine. Reporting to the General Service Manager, the post holder will be a key member of the Care Group Management Team. The Assistant Service Manager will be responsible for monitoring operational performance across the specialty and working closely with clinical and non-clinical colleagues to maintain and enhance service delivery and operational excellence. The role includes supporting the delivery of specialty operational and administrative services, including the management of administrative teams and the monitoring of national and local Key Performance Indicators (KPIs) which include, RTT, DM01 and Cancer targets. The successful candidate will have experience in team management and possess the skills and personal attributes required to effectively address operational challenges. The post holder will support the development and implementation of service improvement programmes and operational change initiatives within the specialty. The Assistant Service Manager will also contribute to the management of specialty budgets and hold day‑to‑day operational and line management responsibility for designated services and functions. They will support workstreams that contribute to the delivery of Cost Improvement Programmes (CIPs) and contribute to achieving agreed financial targets. In addition, the post holder will provide visible and accessible leadership to their teams, undertake line management responsibilities, and deputise for the General Service Manager as required.

Key responsibilities

• Monitor and support the delivery of business and workforce plans within the specialty.
• Ensure effective systems, structures and processes are in place to manage clinical quality, risk, assurance and public involvement activities.
• Take operational and line management responsibility for designated services and functions within the specialty.
• Support delivery of key performance indicators (KPIs), access standards, contractual requirements, CQUIN targets and CQC compliance.
• Provide regular updates and advice to the specialty management team on operational performance and service issues.
• Develop and support team leaders to ensure high‑performing teams deliver safe, effective and patient‑centred services.
• Foster a culture of continuous improvement, innovation and service development.
• Lead and support the implementation of service improvement and transformational change programmes.
• Create and communicate a clear vision for service development and future organisational goals.
• Promote a culture of quality, productivity and accountability across the specialty.
• Use performance, quality and operational data to monitor, demonstrate and improve service performance and patient outcomes.
• Ensure accurate, timely and relevant information is available to support decision‑making and performance management.

This established role sits within the Cardiology and Respiratory Care Group and is ideally suited to a motivated, patient‑focused individual with excellent communication skills and experience in operational management within a large acute Trust. A strong understanding of patient pathways and the patient journey is essential, along with the ability to work collaboratively with both clinical and non‑clinical colleagues.

The successful candidate will have a proven track record of delivering service improvements, enhancing systems and processes, and driving performance outcomes. They will be able to build effective working relationships across a diverse range of staff groups to achieve positive outcomes for patients. The role requires excellent organisational and communication skills, with the ability to work under pressure, manage competing priorities, and meet demanding deadlines.

Qualifications

• Degree level or equivalent
• Post Graduate Management qualification or equivalent, Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls, Understanding and appreciation of diversity, Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services
• Principles and impact of the NHS Constitution
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy, Coaching & values led management style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Communication skills, to include but not exclusively, mediation, negotiation and training skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues often within tight timescales
• Ability to support business planning processes on behalf of the speciality
• Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the speciality and ensure successful implementation
• IT literate and able to use standard office software and bespoke systems
• Cope with competing priorities and a demanding workload
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.

Desirable criteria

• Demonstrate competent project management skills

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

Applicants are welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work‑life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under‑represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero‑tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers) are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.