HR Shared Services Customer Intake Specialist

Jobtailor; Deutschland; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an HR Support Specialist to respond to inquiries from employees and managers, ensuring accurate case handling in Workday.

You will resolve issues via phone, email and chat, maintain confidentiality and contribute to knowledge base updates while delivering high-quality HR support in a fast-paced environment.

Qualifikationen

• Bachelor's Degree in Business, Human Resources or related field
• 6 years of relevant experience in lieu of Bachelor's degree
• 2-5 years of experience with Human Resources, or 2-5 years of experience in call center/customer service
• Experience with Workday or any other HR database or platform system
• Knowledge of case management processes
• Ability to work in a fast-paced environment while delivering quality results
• Maintain strict confidentiality with regards to work processes and employee information
• Translate & interpret foreign language (preferred)

Aufgaben

• Respond to inquiries and requests received from customers
• Deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution
• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
• Assess and resolve customer inquiries and issues (via phone, email and chat) or elevate to the next level
• Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure
• Learn and understand HR functional area knowledge and navigate finding and using content within the knowledge base to resolve inquiries efficiently and accurately

Kenntnisse

Customer service

HR processes

Confidentiality

Communication

Fast-paced work

Ausbildung

Bachelor's degree in Business or Human Resources

6 years of relevant experience in lieu of Bachelor's degree

Tools

Workday

HR Database

Case Management System

Jobbeschreibung

• Respond to inquiries and requests received from customers
• Deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution
• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
• Assess and resolve customer inquiries and issues (via phone, email and chat) or elevate to the next level
• Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure
• Learn and understand HR functional area knowledge and navigate finding and using content within the knowledge base to resolve inquiries efficiently and accurately

Requirements

• Bachelor's Degree- Business, Human Resources or related field
• 6 years of relevant experience in lieu of Bachelor's degree
• 2-5 years of experience with Human Resources, or 2-5 years of experience in call center/customer service
• Experience with Workday or any other HR database or platform system
• Knowledge of case management processes
• Ability to work in a fast‑paced environment while delivering quality results
• Maintain strict confidentiality with regards to work processes and employee information
• Translate & interpret foreign language (preferred)

Core Competencies

Demonstrates expertise in customer service and HR processes, with a strong ability to assess and resolve inquiries efficiently. Proficient in using HR databases and case management systems while maintaining confidentiality and delivering high‑quality results.

Tools & Technologies

• Workday
• HR Database
• Case Management System