HRSS Specialist

AspiringIT; München; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading IT service provider in Munich is seeking a Human Resource Shared Service Specialist for a 6-month contract. The role involves being the first point of contact for employee inquiries and managing ticket resolutions while enhancing customer experiences. Candidates should have relevant HR operations experience, exceptional communication skills, and a strong grasp of Microsoft Office. A bachelor's degree in business or HR is preferred. Join a dynamic team focused on excellence and continuous improvement.

Qualifications

• 2-5 years of experience, preferably in HR operations or shared service model.
• Direct support experience in an HR environment for employees and leaders.
• Strong ability to follow processes and optimize for improvement.

Responsibilities

• Act as the first contact resolution for employee questions.
• Manage tickets and direct employees to resources.
• Ensure customer experience is prioritized in all interactions.

Skills

Customer service

Communication skills

Agility

Time management

SAP/SuccessFactors knowledge

Education

Bachelor's degree or equivalent in Business or HR

Tools

Microsoft Office Suite

Job description

Overview

Human Resource Shared Service (HRSS) Specialist — 6-month contract role

Keeping the customer experience top of mind, the HR Shared Services Response Centre will act as the first contact resolution for answering employee questions, managing tickets, directing employees to appropriate resources, and escalating cases as needed.

Responsibilities

• Act as the first contact resolution for answering employee questions, managing tickets, directing employees to appropriate resources, and escalating cases as needed, with customer experience in mind.

Qualifications

• Ability to follow processes with a lens on optimization for continuous improvement.
• Exceptional customer service skill.
• Ability to work in a high growth, fast-paced environment requiring agility to meet changes in business demand.
• Strong verbal and written communication skills with a focus on customer experience and excellent attention to detail.
• Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results – escalate if support is required in managing workload.
• SAP/SuccessFactors knowledge would be an asset.
• Must convey a high level of personal integrity and a passion for excellence.
• Previous experience with EMEA countries covering the hire to retire employee lifecycle.
• Full competency in Microsoft Office including Word, Excel, PowerPoint.

Education & Experience

• Relevant progressive experience in HR operations or shared service model.
• Experience in an HR environment capacity, providing direct support to front-line employees and people leaders.
• Experience: 2-5 years of experience, some of which is relevant to the job.
• Bachelor9s degree or equivalent in Business, Human Resources, Organizational Behavior, or related field would be an advantage.