Help Desk Support Technician

Jobtailor; Deutschland; Remote; EUR 4.000 - 7.100; Vollzeit

Zusammenfassung

Jobtailor is seeking a help desk professional to provide phone and chat support for end-users in Brazil, focusing on IT assistance for computers, OS, networks, printers and peripherals.

The role emphasizes ticket management, immediate solutions, and collaboration with Level 2/3 teams, requiring English and Portuguese proficiency and a relevant degree.

Qualifikationen

• 1–3 years of experience in help desk and support tasks.
• Strong written and verbal communication in English and Portuguese.
• Based in Brazil with university degree or technical qualification.
• Basic to intermediate IT knowledge.

Aufgaben

• Provide phone and chat support for end-users.
• Ticket management and documentation in the ticketing system.
• Route tasks to Level 2/3 teams as needed.
• Identify and resolve issues with multitasking.
• Manage outstanding items and backlog analysis.
• Provide high-level customer support and immediate solutions.

Kenntnisse

Help Desk Support

Ticket Management

Customer Service

Problem-Solving

Bilingual Proficiency

Ausbildung

University degree or technical qualification

Tools

Chat System

Ticketing System

Jobbeschreibung

• Phone support
• End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals
• Ticket management and documentation in the ticketing system
• Chat system support
• Managing outstanding items
• Providing high-level customer support and immediate solutions
• Customer service, including routing tasks to Level 2 and/or Level 3 technical teams
• Identifying and resolving issues
• Multitasking
• Ticket backlog analysis

Requirements

• We are recruiting only in São Paulo and Rio de Janeiro.
• Strong written communication skills for chat support and clear verbal communication for phone support
• Strong logical reasoning and problem-solving skills
• Advanced Portuguese and English proficiency (support for Latin America will be provided in Spanish); Spanish is desirable
• Basic to intermediate IT knowledge
• 1–3 years of experience in help desk and support tasks
• English and Portuguese required
• Applicants must be based in Brazil
• Education: University degree or technical qualification

Core Competencies

Demonstrates strong customer support capabilities with expertise in ticket management, issue resolution, and effective communication in both Portuguese and English. Proficient in multitasking and providing immediate solutions in a help desk environment.

Highest-signal resume keywords

• Help Desk Support
• Ticket Management
• Customer Service
• Problem-Solving Skills
• Bilingual Proficiency

Hard Skills

• IT Knowledge
• Ticketing System Documentation
• Network Connectivity Support
• Operating Systems Support
• Application Support
• Printer Support
• Peripherals Support
• Backlog Analysis

Soft Skills

• Written Communication
• Verbal Communication
• Logical Reasoning
• Multitasking

Industry Keywords

• Customer Support
• End-User Support
• Technical Qualification
• University Degree
• Brazil

Tools & Technologies

• Chat System