Player Support Agent, Portuguese

Jobtailor; Deutschland; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Portuguese-speaking Community Support Specialist in Germany to engage with players, resolve requests, and enforce game policies. You will use ticketing systems and social media to track performance and ensure player satisfaction.

Ideal candidates will speak Portuguese fluently, have strong interpersonal and organizational skills, and a passion for video games. English resumes are required for the application.

Qualifikationen

• Native or professional-level Portuguese with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Strong knowledge of gaming social media platforms including Reddit, Facebook, X, and Discord.
• Passion for video games.
• CV must be submitted in English.

Aufgaben

• Process 'Calls for Help' received from the supported community.
• Become familiar with supported games to resolve player requests.
• Stay up to date with workflow, policy, and gameplay changes.
• Use ticketing and social media platforms.
• Find creative solutions to day-to-day issues.
• Assist with reporting by tracking data on forms or spreadsheets.
• Support managers with ad-hoc tasks.
• Reach KPIs including productivity, quality, and player satisfaction.
• Enforce community rules fairly within the game context.
• Report game issues and trends.

Kenntnisse

Portuguese proficiency

Interpersonal skills

Organizational skills

Google Workspace

Multitasking

Gaming social media

Passion for video games

Tools

Ticketing platforms

Social media platforms

Jobbeschreibung

• Process 'Calls for Help' received from the supported community
• Become familiar with supported games to resolve player requests
• Stay up to date with workflow, policy, and gameplay changes
• Use ticketing and social media platforms
• Find creative solutions to day-to-day issues
• Assist with reporting by tracking data on forms or spreadsheets
• Support managers with ad-hoc tasks
• Reach KPIs including productivity, quality, and player satisfaction
• Enforce community rules fairly within the game context
• Report game issues and trends

Requirements

• Native or professional-level Portuguese with excellent oral and written skills
• Excellent interpersonal and organizational skills
• Advanced knowledge of Google Workspace
• Ability to multitask, prioritize, and work independently with minimal supervision
• Strong knowledge of gaming social media platforms including Reddit, Facebook, X, and Discord
• Passion for video games
• CV must be submitted in English

Core Competencies

Demonstrates expertise in community support and player engagement through effective communication and problem-solving. Proficient in utilizing ticketing systems and social media platforms to enhance player satisfaction and track performance metrics.

Highest-signal resume keywords

• Native Portuguese Language Proficiency
• Advanced Google Workspace Knowledge
• Gaming Social Media Platform Expertise
• Interpersonal Skills
• Organizational Skills

ATS Optimization Keywords

Soft Skills

• Excellent Oral Communication
• Excellent Written Communication
• Multitasking Ability
• Prioritization Skills
• Independent Work

Industry Keywords

• Community Support
• Player Engagement
• Game Policy
• KPI Tracking
• Creative Problem Solving

Tools & Technologies

• Ticketing Platforms
• Social Media Platforms