German speaking Technical Customer Support for Lisbon

The lemon Consulting; Berlin; Vor Ort; EUR 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Incentives

Career growth

Collaborative environment

Travel perks

Zusammenfassung

The lemon Consulting is seeking a Technical Customer Support specialist for an on-site role in Lisbon. You will handle customer inquiries in German and English, provide product information, and resolve basic technical issues under guidance.

You will document cases, manage a ticket queue, and collaborate with technical teams to ensure timely closures. The position offers a six-month fixed term with potential extension or permanent prospects, a competitive salary with incentives, and a supportive

Qualifikationen

• German native or fluent, written and spoken, with English minimum B2.
• Excellent verbal and written communication across channels.
• Basic customer service principles and standard procedures.
• Ability to troubleshoot routine technical inquiries with guidance.
• Quick learner of new software and technologies.
• Strong problem-solving and team-oriented collaboration.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Willingness to learn and adapt to evolving support needs.

Aufgaben

• Handle customer interactions across phone, email, live chat, and social media.
• Provide clear, accurate information following company policies.
• Assist with general questions, product/service info, and basic technical support.
• Document case details and manage a personal queue of tickets.
• Escalate complex issues to appropriate internal teams as needed.
• Collaborate with colleagues and technical teams to resolve concerns.
• Prioritize tasks and follow supervisor guidance for case closure.
• Offer feedback to improve service processes and knowledge sharing.

Kenntnisse

German fluency

English B2

Customer service

Strong communication

Team collaboration

Multitasking

Tools

CRM software

Jobbeschreibung

Position: Technical Customer Support

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
• Assist with general questions, product or service information, and basic technical support
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS

• Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER

• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!