Help Desk Analyst - Hospitality ( German Speaker)

Oracle; Hamburg; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading technology company in Hamburg is seeking a German-speaking Help Desk Agent for its Managed Services team. The ideal candidate will serve as the first point of contact for hotel customers, handling queries related to Oracle Hospitality applications. Responsibilities include diagnosing incidents, training users, and ensuring service level agreements are met. Fluency in German and English, along with experience in hospitality IT support, is essential. Join a collaborative culture that values diversity and inclusion.

Leistungen

Competitive compensation and benefits.

Learning and career growth opportunities.

Collaborative and inclusive culture.

Qualifikationen

• Experience in hotel operations or hospitality IT support.
• Proficiency with Oracle OPERA is preferred.
• Strong communication and documentation skills.

Aufgaben

• Respond to customer inquiries via phone, email, or ticketing system.
• Diagnose and resolve incidents related to property management systems.
• Provide training to help users maximize system efficiency.
• Ensure service level agreements are met.

Kenntnisse

Fluent in German

Fluent in English

Analytical skills

Troubleshooting skills

Customer-focused attitude

Jobbeschreibung

Role Overview

We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.

Key Responsibilities

Respond to customer inquiries via phone, email, or ticketing system.

Diagnose and resolve incidents related to property management systems (PMS).

Enrich and document incidents for escalation to Oracle technical support when required.

Provide training and tips to help users maximize system efficiency.

Ensure service level agreements (SLAs) are met.

Stay updated on Oracle Hospitality products and hotel operations best practices.

Communicate clearly and empathetically in both German and English.

Required Skills and Experience

Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA.

Strong analytical and troubleshooting skills.

Understanding of remote connectivity tools and IT fundamentals.

Excellent communication and documentation skills.

Fluency in German and English (written and spoken).

Proactive, customer-focused attitude with the ability to work independently or as part of a team.

What We Offer

Competitive compensation and benefits.

Learning and career growth opportunities within Managed Services Oracle Hospitality.

Collaborative and inclusive culture.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

Career Level - IC2