Head Waiter

OSM Thome; Deutschland; Remote; EUR 39.000 - 58.000; Vollzeit

Benefits dieser Stelle

Leadership role onboard

Premium Norwegian cuisine

International working environment

Career development

Zusammenfassung

Hurtigruten Signature on MS Finnmarken is seeking a Head Waiter to lead restaurant operations, deliver exceptional guest experiences, and drive storytelling aligned with Signature standards.

The role requires 3–5 years in high-end service, supervisory experience, and fluency in English with German conversation. Onboard safety courses and health certification are required; Scandinavian language skills are a plus.

Qualifikationen

• Minimum 3–5 years’ experience from high-quality restaurant service.
• Experience in a supervisory or senior service role.
• Fluent English and conversational German are required; Scandinavian languages are a bonus.

Aufgaben

• Lead restaurant service during all meal periods, ensuring smooth flow and high-quality execution.
• Coach and motivate waiters and waiter apprentices; onboard and train new staff.
• Collaborate closely with the Chef to ensure correct timing, presentation, and delivery of meals.
• Prepare duty rosters and ensure compliance with working and rest hour regulations.

Kenntnisse

Supervisory experience

Guest handling

Floor presence

Fluent English

German conversational

Strong communication

Leadership

Safety awareness

Ausbildung

STCW safety courses

Seafarer health certificate

Jobbeschreibung

Onboard – Restaurant Operations

Hurtigruten Signature | MS Finnmarken

Be the face of refined coastal dining

As Head Waiter, you are a visible leader in the restaurant and a key contributor to the Hurtigruten Signature guest experience onboard MS Finnmarken. You report to the Executive Restaurant Manager and are responsible for daily service execution, team leadership, and development of waiter apprentices.

This role requires strong service competence, natural authority, and a genuine passion for guest interaction, storytelling, and quality.

Key Responsibilities

Restaurant Operations

• Lead restaurant service during all meal periods, ensuring smooth flow and high-quality execution
• Work actively in service with own station and support the team when required
• Ensure correct table allocation, guest flow, and handling of special requests and dietary needs
• Cooperate closely with the Chef to ensure correct timing, presentation, and delivery of meals

Guest Experience & Storytelling

• Ensure full implementation of Norway Coastal Kitchen in daily restaurant service
• Conduct daily briefings covering menus, allergens, wine pairings, and storytelling themes
• Ensure waiters communicate product origin, local suppliers, and sustainability aspects to guests
• Deliver personalised and professional guest experiences aligned with Signature standards

Leadership & Training

• Lead, coach, and motivate waiters and waiter apprentices
• Be responsible for onboarding and training of new restaurant staff
• Act as professional supervisor and training manager for waiter apprentices
• Conduct regular staff meetings and provide structured feedback and follow-up

Planning, Compliance & Safety

• Prepare duty rosters and ensure compliance with working and rest hour regulations
• Ensure compliance with SOPs, IK-Mat, IK-Alcohol, and alcohol legislation
• Promote safety awareness and ensure correct reporting of deviations

Qualifications

• Minimum 3–5 years’ experience from high-quality restaurant service
• Proven experience in a supervisory or senior service role
• Strong knowledge of food service, wine pairing, and guest handling
• Confident communicator with strong presence on the floor
• Fluent English and conversational German are required
• Scandinavian language skills are an advantage
• Structured, calm, and guest-oriented approach
• All employees must have Basic safety course for seafarers STCW AV/1-1, 1-2, 1-1, 1-4, Crowd and Crises management course STCW AV/2, and approved health certificate from authorized seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them

We Offer

• A key leadership role onboard Hurtigruten Signature
• Opportunity to work with premium products rooted in Norwegian cuisine
• International and professional working environment
• Career development opportunities within Hurtigruten