Head of Complaints & Issue Management

CHEPLAPHARM; Berlin; Sur place; EUR 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Flexible working models

Pension provision

Subsidies for travel and meals

Résumé du poste

CHEPLAPHARM is a globally active specialty pharmaceuticals company focused on acquiring original preparations and providing reliable access to medicines for patients worldwide.

We seek a senior Quality leader responsible for end-to-end management of product quality, complaints handling, and regulatory compliance. The role emphasizes strategic direction, cross-functional leadership, and ongoing improvements within a diverse, international team.

Qualifications

• Leadership experience overseeing teams and critical quality matters.
• Strong analytical and strategic thinking for complex topics.
• Excellent cross-functional communication and collaboration.

Responsabilités

• Lead and develop the team with strategic direction and departmental objectives.
• Organize and allocate tasks while fostering collaboration across functions.
• Oversee vendor- and partner-related activities and serve as contact for escalations.
• Manage end-to-end quality issues: complaints, recalls, alerts, and regulatory compliance.
• Coordinate Product Quality Reviews (PQR), stability programs, and reference standards supply.
• Monitor quality data, identify trends and drive continuous improvement.

Connaissances

Leadership experience

Quality management

Cross-functional collaboration

Analytical thinking

Strategic thinking

Formation

Master’s degree in natural sciences/pharmacy/medicine

Description du poste

We are an owner-managed, globally active company in the specialty pharmaceuticals sector with a clear mission: to be THE sustainable platform for long-established and trusted pharmaceutical brand products in various therapeutic areas. As a reliable partner to the research-based pharmaceutical industry, CHEPLAPHARM ensures the availability and supply of these medicines for the global market. This benefits not only our partners, but also patients around the world. We are proud that our specialised business model has enabled us to become one of the world's leading companies in the acquisition of original preparations within 20 years, and we continue to grow. The aspiration of our approximately 800 employees: Together, we want to ‘ACHIEVE MORE’.

What Makes Your Day With Us Special

• You lead and develop the team by providing strategic direction, making key decisions, and ensuring the successful execution of departmental objectives.
• You organize, prioritize, and allocate tasks across the team while fostering effective collaboration within the department and across cross-functional functions.
• You oversee all vendor- and partner-related activities and act as the primary point of contact for escalations and critical quality matters.
• You are accountable for the end-to-end management of market complaints, claims, recalls, product-related alerts, and other quality-related issues throughout the product lifecycle.
• You are responsible for Product Quality Reviews (PQR), product stability programs, and the identification and supply of reference standards in compliance with regulatory and company requirements.
• You monitor and analyze product quality data, identify trends and risks, and drive continuous improvement initiatives to maintain and enhance quality standards.

What Sets You Apart

• You bring at least a Master’s degree in a relevant field, i.e. generally in the natural sciences, pharmacy or medicine
• You bring at least 7 years of relevant professional experience.
• You bring at least 4 years of Leadership experience.
• You have a broad knowledge in the field of Quality, especially in Complaints, Issue Management and PQR.
• You demonstrate strong analytical and strategic thinking, with the ability to manage complex topics.
• You are a strong communicator with experience in cross-functional collaboration.

What We Offer You Besides The Job

Corporate culture & internationality

A growing company with a diverse, open working environment and employees from around 40 countries.

Flexible working models & work-life balance

Individually customisable working models, including the option to work from another EU country for up to two months per year. Working time account with compensatory time off and 30 days of holiday.

Individual Benefits & Pension Provision

Flexible benefits budget, e.g. for increased company pension provision, fitness and health offers or subsidies for travel and meal costs.

Discounts & Additional Benefits

Access to the corporate benefits platform with discounts at hundreds of partner companies.

Further development & team culture

Internal and external training courses tailored to personal goals, as well as company and team events to strengthen cohesion and celebrate successes together.