Guest Services Manager

U.S.-Air-Forc; Kaiserslautern; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

U.S.-Air-Forc located at Vogelweh lodging facility seeks a Front Desk Supervisor to manage reservations and front desk operations. The role supports a 24/7 guest reception and ensures efficient, economical lodging services for patrons in a government facility in Germany.

Applicants must have supervisory experience, strong clerical/cashier skills, and fluent English. Eligibility follows SOFA rules for U.S. citizens and NATO partners. A NACI check is required.

Qualifikationen

• Must have progressively responsible experience, including at least one year of supervisory or managerial experience.
• Mastery of front desk operations from military or civilian hotel operation.
• Experience in general clerical or cashier work with ability to handle multiple tasks and provide quality customer service.
• Able to read, speak, and write English.
• Must meet state and legal age requirements for sale of alcoholic beverages.

Aufgaben

• Responsible for the efficient and economical operation of the Lodging Guest Reception, including reservations and front desk operations.

Kenntnisse

Supervisory experience

Front desk operations

Clerical / Cashier experience

Customer service

English literacy

Jobbeschreibung

About the position:

This position is Non-appropriated Fund (NAF) and is located at the Vogelweh lodging facility. This position may offer logistical support.

Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire.

The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as 'ordinarily resident' US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

Must have progressively responsible experience, including at least one year of supervisory or managerial experience. Must have demonstrated a mastery of front desk operations from either military or civilian hotel operation. Applicants must have experience in general clerical or cashier work in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Highly Preferred: A minimum of one year's experience developing and maintaining staffing schedules for a 24-hour, 7 day-a-week operation is desired, and a minimum of one year's experience as a Front Desk Clerk, Lead or similar. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).