Hotel Customer Service Agent NF-02

US United States Army Installation Management Command; Grafenwöhr; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

USAG Bavaria - MWR in Grafenwöhr, Germany, seeks a customer service-focused professional to assist guests at Army Lodging facilities. The role requires delivering courteous service, accurate information, and effective communication in English.

Applicants should be comfortable using standard office software (Outlook, Word, Excel, PowerPoint) and capable of handling reports and daily tasks with minimal supervision.

Qualifikationen

• Must possess demonstrated knowledge to work independently with minimal supervision.
• Must have good customer service skills and a positive attitude, and desire to help others in order to exercise tact and diplomacy in hospitality contexts.
• Must be able to communicate verbally and in writing using the English language clearly.
• Must have mathematical ability to add, subtract, multiply and divide to prepare reports, count accurately, and provide accurate change.
• Able to use office equipment and common MS Office apps such as Outlook, SharePoint, Word, PowerPoint and Excel.

Kenntnisse

Customer service

Communication skills

English proficiency

Mathematical ability

Office software experience

Independent work

Problem solving

Tools

Outlook

SharePoint

Word

PowerPoint

Excel

Jobbeschreibung

This position is located at USAG Bavaria - MWR, Army Lodging, Tower and Rose Barracks (Grafenwoehr and Vilseck), Germany.

Incentives and Bonuses

• Incentives will not be paid.

A qualified candidate must possess the following

• Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
• Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
• Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
• Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
• Ability to use office automated equipment in the performance of the required duties.
• Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified"

• Possess 2 or more years of Customer Service experience.
• Possess 1 or more years of Army Lodging experience.

Applicant meeting the Best Qualifying Criteria/Highly Preferred will be referred to the hiring manager. All other qualified applicants will be referred if requested by the hiring manager.

Claimed experience must be verifiable through your resume. Assumptions will not be made.