Front Office Agent

Best Western International; Osnabrück; Vor Ort; EUR 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health benefits

Employee rate

Career development

Zusammenfassung

Best Western Hotel Hohenzollern in Osnabrück is seeking a Front Office Agent (m/f/d) for a full-time position. You will handle guest check-in and check-out, manage reservations using the SIHOT PMS, and handle all guest correspondence.

We value guest-focused service, strong teamwork, and the willingness to work shifts. The role offers training opportunities, health benefits, and staff discounts at Best Western hotels worldwide.

Qualifikationen

• Desirable hotel management or administration training.
• Guest- and service-oriented approach.
• Motivated team player.
• Willingness to interact with guests while serving them.

Aufgaben

• Handle guest check-in and check-out.
• Use the SIHOT PMS system.
• Accept and enter room reservations.
• Handle all correspondence.

Kenntnisse

Guest service

Team player

Willing to work shifts

Interacting with guests

Ausbildung

Hotel manager/training background (desirable)

Tools

SIHOT PMS

Jobbeschreibung

Your Job

Front Office Agent(m/f/d)

Full-time

As of by appointment, we have a full-time position available as a Front Office Agent (m/f/d) at the Best Western Hotel Hohenzollern.

Job Description

• Handling guest check-in and check-out.
• Using the “SIHOT” PMS System.
• Accepting and Entering Room Reservations.
• Handling all correspondence.

What we offer

Health benefits
Free membership at the Hohenzollern Fitness Club.

Employee benefits
The Best Western employee rate is available to all employees. Employee Benefits: Discounts and special offers at 500 partner companies Discounted stays at many Best Western hotels worldwide

Training
The Best Western Academy is available to all employees. Opportunities for Advancement and Career Growth at the Osnabrück Hotel and Within the Hotel Group.

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What you bring

• It is desirable that you have completed training as a hotel manager or hotel administrator.
• You enjoy a guest- and service-oriented approach to work.
• You are a motivated team player.
• You're not afraid to interact with our guests while serving them.
• You enjoy working shifts and see the benefits in doing so.

Working at the Best Western Hotel Hohenzollern in OsnabrückOur hotel is located directly across from the main train station in Osnabrück—making it easily accessible, even for shift work. As a successfully managed establishment with over 120 years of history, we combine tradition with modern structures. Today, we are an established business, conference, and wellness hotel with a diverse guest base.Our team is young, international, and dedicated. We work across departments, support one another, and value open communication. Internally, we foster a respectful, informal culture. New colleagues receive structured onboarding and are assigned dedicated contacts.Our dining area combines a restaurant, bistro, and bar with 65 seats, as well as a summer terrace. In addition, we manage six event rooms for gatherings of up to 100 people—ensuring a variety of tasks.We use modern hotel and reservation systems as well as digital scheduling. Transparent processes, clear responsibilities, and quick decision-making are important to us.We stand for professionalism, reliability, and a respectful team environment—and offer a work environment with opportunities for growth in an established, personally managed hotel.

from Germany:0800 0001403
from Austria:0800 802319
from Switzerland:0800 110310
from Luxembourg: 0800 81153

We are here for you:
Mon-Fri: 8 a.m. – 8 p.m.
Sa: 9 a.m. - 1 p.m.