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emplify GmbH; Grafenwöhr; Vor Ort; EUR 17.000 - 22.000; Teilzeit

Zusammenfassung

emplify GmbH seeks a part-time Front Desk/Guest Services Associate at Grafenwöhr to welcome guests, verify information, manage bookings, and ensure superior service. Responsibilities include room assignment, billing, and handling payments in Euro, with weekend and night shifts required.

The role also involves processing bookings, monitoring availability to prevent overbooking, and assisting guests with local information and tickets. Physical fitness to lift up to 40 lbs is required.

Qualifikationen

• English and German language proficiency at C2 level is required.

Aufgaben

• Welcomes arriving guests, verifies information, assigns rooms, issues keys, and ensures high standards of customer service.
• Posts charges, prepares final folios, processes checkout payments, manages shift funds, and handles Euro currency exchange.
• Processes new bookings, modifications, and cancellations; issues written reservation confirmations.
• Analyzes real-time room availability to prevent overbooking and coordinates alternate accommodations or dates at capacity.
• Collects deposits, calculates rates, and advises guests on payment deadlines, registration procedures, and cancellation terms.
• Operates the telephone switchboard, provides local information and event tickets, and coordinates overflow lodging with local tourist offices.
• This is a perm. part-time position (24.0 hrs /week); requires weekend/holiday shifts (3 shifts, one night) and ability to lift up to 40 lbs.

Kenntnisse

English proficiency (C2)

German proficiency (C2)

Jobbeschreibung

place Grafenwoehr calendar_today 29.09.2026 business U.S. Army Europe and Africa

• Welcomes arriving guests, verifies information, assigns appropriate clean rooms, issues/receives room keys, and ensures high standards of customer service.
• Accurately posts all guest charges, prepares final billing folios, processes checkout payments, manages shift funds, and performs Euro currency exchange.
• Processes new bookings, modifications, and cancellations received via phone, mail, or fax, and issues written reservation confirmations.
• Analyzes real-time room availability to prevent overbooking, manages turndown business records, and coordinates alternate accommodations or dates when at full capacity.
• Collects and accounts for advance deposits, calculates rates, and advises guests on payment deadlines, registration procedures, and cancellation terms.
• Operates the telephone switchboard, provides local area information and event tickets, and coordinates overflow lodging with local tourist offices.

Explanations to the E&T Levels (Education & Training Levels) can be found at the link "Description of the Education & Training Levels".

https://portal.chra.army.mil/mnrs?sys_id=0a86e971cd2d2d10aaffb5ebb50f5ac9&view=sp&id=mnrs_kb_article&table=kb_knowledge

H-4:

E&T Level I: 2 years of job related experience.

Exception: Applicants, who do not meet E&T Level I must have 1 year of general experience in accommodation, catering or service facilities, in an office or store, telephone marketing, arranging for events or as a cashier, etc. and 2 years of job related experience.

E&T Level II: 1 year and 6 months of job related experience. With a completed apprenticeship in an accommodation facility, only 1 year of job related experience is required.

E&T level III: 1 year of job related experience. With a completed apprenticeship in an accommodation facility, no additional experience required.

E&T Level IV: 6 months of job related experience. With completed education in an accommodation facility, no additional experience required.

E&T Level V: no experience required.

Exception: Current employees who have serviced 1 year in the same or similar occupational series, are qualified for the next higher grade level.

English and German Language Proficiency level C2 required.

Description of the Language Levels:

https://portal.chra.army.mil/mnrs?sys_id=13a66d71cd2d2d10aaffb5ebb50f5aa0&view=sp&id=mnrs_kb_article&table=kb_knowledg

• This is a perm. part-time position (24.0 hrs /week)
• Working on weekends and holidays as well as shift work required (3 shifts, one must be at night)
• Employee must be able to lift and carry up to 40 lbs.