Guest Services Manager

U.S. Air Forces, Europe; Kaiserslautern; Vor Ort; EUR 20.000 - 29.000; Vollzeit

Zusammenfassung

U.S. Air Forces, Europe is seeking a Lodging Guest Reception professional at Vogelweh to oversee reservations and front desk operations at the lodging facility.

The role includes registering guests, assigning rooms, handling payments, and ensuring accurate cashier reports. The incumbent will maintain occupancy records, provide local information, perform night audits, and supervise staff while ensuring lobby cleanliness and retail inventory.

Aufgaben

• Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
• Accepts requests for reservations - group and individual, according to space availability.
• Registers and assigns rooms to guests, issues room keys, and escorts guests to rooms when called for.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts and daily cashier's reports.
• Maintains daily occupancy and checkout lists; provides local information and emergency notifications.
• Ensures lobby cleanliness and retail inventory; performs non-supervisory duties as Guest Service Representative as time permits.
• Plans and schedules leave; sets standards; counsels workers on performance and training needs; handles disciplinary actions as needed.
• Investigates grievances and complaints and resolves them; performs other duties as assigned.

Jobbeschreibung

About the position: This position is Non-appropriated Fund (NAF) and is located at the Vogelweh lodging facility. This position may offer logistical support. Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.

Key Responsibilities

Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Accepts requests for reservations - group and individual, according to space availability. Orders and issues non- availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters.

Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.

Maintains daily quarters occupancy and current checkout list; acts on special requests from guests for service; operates a telephone system for guest use; ensures the availability of information on local area dining, lodging, and tourism is available for guests; provides emergency notification for guests; ensures that personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily.

Ensures cleanliness of lobby and reception area. Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase. As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors.

Supports and explains management programs to subordinates. Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance and explains new work techniques.

Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with U.S. Air Forces, Europe, Department of the Air Force.

What is the salary for this position?

The posted pay range is $20 – $20/hr.

What is the application deadline?

Applications close on 2026-10-07.

Who is eligible to apply?

This position is open under the 'Public' hiring path.