Guest Service Officer

Royal Caribbean Group; Deutschland; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

Royal Caribbean Group is seeking a Guest Services Officer in Germany to deliver outstanding hospitality to guests aboard and ashore. You will listen actively, resolve issues, and ensure guest satisfaction through friendly, professional service and clear communication.

The role requires at least one year in a customer-facing position within the hotel field or related industry, cash handling experience, and the ability to interact with guests from diverse backgrounds.

Qualifikationen

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• One-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner.

Aufgaben

• Listen attentively and extend assistance to resolve guest issues and concerns.
• Maintain high guest satisfaction with outstanding hospitality and service.
• Communicate effectively with guests and shipboard staff to resolve problems.

Kenntnisse

Friendly

Passionate

Committed

Hospitality

Customer service

Communication

Organizational skills

Decision making

Ausbildung

High school diploma

Tools

Telephone systems

Computers

Copiers

Jobbeschreibung

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS:

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.