Front Office Coordinator / Front Office Manager

Hotel Conti Münster (operating as City Partner Hotel Conti); Münster; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Extra pay for Sundays and public holidays

Vacation and Christmas bonuses

Flexible working time models

Discounts for overnight stays

Company pension scheme

Zusammenfassung

Hotel Conti Münster is looking for a Front Office Coordinator / Front Office Manager to be the central point of contact for our guests. You'll ensure smooth operations at the reception while providing exceptional service, guided by a friendly demeanor and strong organizational skills.

The role demands reliability and flexibility, with the opportunity for permanent employment and extras like bonuses for holidays and discounted hotel rates.

Qualifikationen

• Strong service and guest orientation aimed at providing an exceptional hotel experience.
• Ability to maintain a professional appearance while dealing with guests.
• Reliable, responsible, and discreet in daily work tasks.

Aufgaben

• Serve as the central contact point for guests in person, by phone, and online.
• Ensure smooth operations at the hotel reception and coordinate tasks.
• Actively contribute to maintaining a welcoming hotel environment for guests.

Kenntnisse

Service and guest orientation

Communication skills

Organizational skills

Flexibility

Independent work

Jobbeschreibung

Do you love interacting with guests, are a strong communicator, and can keep track of things even when things get hectic at the reception? With a friendly demeanor, organizational skills, and a touch of humor, you'll handle any situation confidently and professionally.

As a Front Office Coordinator / Front Office Manager, you are the central point of contact for our guests – in person, by phone, and online. You ensure smooth operations at the reception, coordinate tasks, and actively contribute to ensuring our guests feel well looked after and welcome at all times.

We expect

• Well-groomed and professional appearance when dealing with guests, colleagues, and supervisors
• Strong service and guest orientation with the goal of providing an exceptional hotel experience
• Reliability, sense of responsibility, and discretion in daily work
• Willingness to work shifts, weekends, and public holidays as required by operational needs
• Team spirit and a positive, solution-oriented attitude in day-to-day work
• Independent and structured way of working, even in stressful situations
• Flexibility and commitment to adapt to various areas of responsibility

We offer

• Opportunity for a permanent employment contract
• Extra pay for Sundays, public holidays, and night shifts
• Special payments such as vacation and Christmas bonuses
• Flexible working time models tailored to individual needs
• Attractive discounted rates for overnight stays within the CPH Hotel Group, restaurant discounts, and benefits like bike leasing
• Support through a company pension scheme
• Strong team spirit – noticeable in daily work and at events like summer parties or Christmas celebrations
• An owner-managed company with a culture of participation, mutual appreciation, open communication, and regular feedback sessions