Guest Services Manager

U.S.-Air-Forc; Landstuhl; Vor Ort; EUR 36.000 - 46.000; Vollzeit

Zusammenfassung

The Landstuhl Lodging facility, a Non-appropriated Fund (NAF) position, is located in Landstuhl, Germany. The role covers reservations and front desk operations and may offer logistical support.

Responsible for the efficient operation of the Lodging Guest Reception, including managing experiences, scheduling, and cash handling in a 24/7 environment. Open to qualified candidates under NACI/SOFA eligibility rules.

Qualifikationen

• Must have progressively responsible experience, including supervisory or managerial experience.
• Mastery of front desk operations from military or civilian hotel operation.
• Experience in general clerical or cashier work with multi-tasking and quality customer service.
• Read, speak, and write English; meet age and alcohol beverage sale requirements.

Aufgaben

• Oversee the Lodging Guest Reception, including reservations and front desk operations.
• Ensure efficient and economical operation of lodging front desk services.
• Provide accurate cash handling and incident reporting.
• Coordinate with other hotel services to ensure guest satisfaction.
• Support staffing and scheduling under 24/7 operations when required.

Kenntnisse

Front desk operations

Customer service

Supervisory experience

Cash handling

Tools

Reservation software

Cash register

Jobbeschreibung

About the position:

This position is Non-appropriated Fund (NAF) and is located at the Landstuhl Lodging facility. This position may offer logistical support.

Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/02/2026

The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

Must have progressively responsible experience, including at least one year of supervisory or managerial experience. Must have demonstrated a mastery of front desk operations from either military or civilian hotel operation. Applicants must have experience in general clerical or cashier work in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Highly Preferred: A minimum of one year's experience developing and maintaining staffing schedules for a 24-hour, 7 day-a-week operation is desired, and a minimum of one year's experience as a Front Desk Clerk, Lead or similar. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).